한국형 모델 개발을 위한 국가품질상 국제 비교 연구
A Comparison of Quality Awards Program in the Major G-20 for Developing a Korean National Quality Award Model
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초록
To implement total quality management(TQM), firms and institutions have strategically used quality awards models. In this paper we analyzed the national quality awards of G-20 members such as United States, Europe,Japan, Canada, Australia and Korea. There are three main points to analysis; First, “which type of model is good for Korea?”, even though Korea already has adopted MBNQA model. Second, “Are the core values really different from each models?". And third, "Is there any difference in the criteria structure and value points system?”This study aims to design a National Quality Award which is good for the Korean companies and organizations. After analyzing the current quality awards models, we propose some suggestions about core value setting,Korean-specific criteria development and value points system change.
Abstract
To implement total quality management(TQM), firms and institutions have strategically used quality awards models. In this paper we analyzed the national quality awards of G-20 members such as United States, Europe,Japan, Canada, Australia and Korea. There are three main points to analysis; First, “which type of model is good for Korea?”, even though Korea already has adopted MBNQA model. Second, “Are the core values really different from each models?". And third, "Is there any difference in the criteria structure and value points system?”This study aims to design a National Quality Award which is good for the Korean companies and organizations. After analyzing the current quality awards models, we propose some suggestions about core value setting,Korean-specific criteria development and value points system change.
참고문헌 (14)
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