한국 국가품질상(KNQA)의 효과성 측정을 위한 측정도구 개발

참고문헌 (40)

1. "인과분석을 위한 연구방법론" (1999), 무역경영사
2. "품질상 수상여부와 기업이미지, 종업원 만족, 고객만족, 경영성과의 관계", 52(1), pp.113~134 (2003), 한국중소기업학회
3. "기업규모에 따른 경영혁신모델 도입이 경영품질 수준에 미치는 효과에 관한 연구：말콤볼드리지 및 한국 품질경영상 기준으로", 33(4), pp.1~11 (2005)
4. "Productivity and quality", prentice hall (1981)
5. "A Theory of Quality Management Underlying the Deming Management Method", 19(3), pp.472~509 (1994)
6. "TQM as a Focus for Improving Overall Service Performance and Customer Satisfaction an Empirical Study on a Public Service Sector in Malaysia", 15(6), pp.615~628 (2004)
7. "in Advances in Consumer Research Ut：Association for Consumer Research", pp.8~11 (1994)
8. "Identification of the Critical Factors of TQM", 27(1), pp.1~20 (1996)
9. "Joint Ventures in China A Comparative Study of japaness, Korean, and U.S. Partners", 9(1), pp.1~23 (2000)
10. "Quality is free" (1979)
11. "Validating the Malcolm Baldridge National Quality Award Framework through structural equation modeling", 38(4), pp.765~791 (2000)
12. "Out of the crisis" (1986)
13. "Investments In Consumer Relationships：A Cross-Country And Cross-Industry Exploration", 65(4), pp.33~50 (2001)
14. "Evaluaof Total Quality in Services", 35(3), pp.393~421 (2004)
15. "The effects of total quality management on corporate performance: An empirical investigation", 71(2), pp.253~307 (1998)
16. "Excellence Model" (2005)
17. "The Impact of Quality Management Practices on Performance and Competitive Advantage", 26(5), pp.659~691 (1995)
18. "Further evidence on the validity of the theoretical models underlying the Baldrige criteria", 19, pp.617~652 (2001)
19. "Quality on the line", 61(5), pp.65~75 (1983)
20. "Japanese quality management", 19(3), pp.3~12 (1984)
21. "benefits and shortcomings of four major quality awards International Journal of Quality & Reliability Management", 13, pp.10~44 (1994)
22. "Total quality management：Empirical, conceptual, and practical issues", 40(2), pp.309~342 (1995)
23. "Guide to quality control" (1976)
24. "Product quality-A prescription for the West", 70, pp.8~14 (1981)
25. "Exploring the impact of culture on quality management", 20(4), pp.473~487 (2002)
26. "A methodology for developing a self-assessment tool to measure quality performance in organizations", 18(2), pp.118~141 (2000)
27. "The incline of quality", 60(5), pp.163~171 (1982)
28. "Toyota production system" (1982)
29. "Factors affecting the relationship between total quality management and organizational performance", 20(2), pp.188~208 (2003)
30. "Malcolm Baldridge National Quality Award" (2005)
31. "The Overall Service Performance of Nations" (1990)
32. "Total quality management as overall service performance: a revicw and empirical study", 16, pp.15~37 (1995)
33. "Usefulness of the EFQM Excellence Model：Theoretical Explanationof Some Conceptual and Methodological Issues", 16(3), pp.363~380 (2005)
34. "The relationship between total quality management practices and operational performance", 17(3), pp.393~403 (1999)
35. "Using the EFQMExcellence Model as a framework for improvement and change", 2(1), pp.83~90 (2001)
36. "An instrument for measuring the critical factors of quality management", 20, pp.4457~478 (1989)
37. "An empirical studey of the Taiwan National Quality Award causal model", 14(8), pp.875~893 (2003)
38. "A detailed trends analysis of national quality awards world-wide", 11(8), pp.1065~1080 (2000)
39. "An empirical investigation of the Malcolm Baldridge National Quality Award Casual Model", 31(2), pp.361~390 (2000)
40. "An empirical investigation of the Malcolm Baldridge National Quality Award Casual Model", 31(2), pp.361~390 (2000)

관련 논문AI추천