다구찌 기법을 적용한 강의만족도 향상 사례 연구

Abstract

Purpose: This article introduces a case study of using Taguchi Method to improve lecture satisfaction. Developed by Taguchi Genichi, this method has its strength in finding the control factor that is robust againstnoise factor. Finding the condition for such control factor has an effect of reducing the dispersion of theLecture satisfaction. Methods: There are various factors in university classrooms. The factors which influenced the LectureSatisfaction are analyzed by control factors and noise factors, control factors which is controllable are lecturecompleteness and thoroughly test the degree of supervision and noise factors which is not controllable isdegree of physical and psychological Lecturer tired, then the experiment is conducted as guided by Taguchi’sexperimental design, one semester are experimented by eight professor with 2 classes, after discussion ofthe results the optimal lecture condition is suggested. Results: To improve Lecture Satisfaction under noise factor of physical and psychological Lecturer tired,optimal condition are that lecture completeness have scenario note during lecture and thoroughly test thedegree of supervision have two proctors during test. Conclusion: In this paper, we have succession case by applying Taguchi methods in Lecture Satisfaction. We can apply to improve service by applying the Taguchi methods. In the future we hope to have manysuccession cases.