대기행렬이론을 활용한 의료서비스 환자 대기환경 평가
Evaluation of Patients' Queue Environment on Medical Service Using Queueing Theory
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초록
Purpose: The purpose of this study is to develop the methods for evaluating patients' queue environmentusing decision tree and queueing theory. Methods: This study uses CHAID decision tree and M/G/1 queueing theory to estimate pain point and patientswaiting time for medical service. This study translates hospital physical data process to logical process toadapt queueing theory. Results: This study indicates that three nodes of the system has predictable problem with patients waitingtime and can be improved by relocating patients to other nodes. Conclusion: This study finds out three seek points of the hospital through decision tree analysis and substitutionnodes through the queueing theory. Revealing the hospital patients' queue environment, this studyhas several limitations such as lack of various case and factors.
Abstract
Purpose: The purpose of this study is to develop the methods for evaluating patients' queue environmentusing decision tree and queueing theory. Methods: This study uses CHAID decision tree and M/G/1 queueing theory to estimate pain point and patientswaiting time for medical service. This study translates hospital physical data process to logical process toadapt queueing theory. Results: This study indicates that three nodes of the system has predictable problem with patients waitingtime and can be improved by relocating patients to other nodes. Conclusion: This study finds out three seek points of the hospital through decision tree analysis and substitutionnodes through the queueing theory. Revealing the hospital patients' queue environment, this studyhas several limitations such as lack of various case and factors.
참고문헌 (18)
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