본문 바로가기
KERD
논문KCI 등재

휴먼브랜드로서 CEO의 리더십 요인이 소비자태도에 미치는 영향: 신뢰의 매개역할

Effects of the CEO’s Leaderships as Human Brand on the Customer’s Attitudes: Mediation Role of Trust

0

조회

0

다운로드

9

인용

0

참고문헌

키워드

초록

본 연구에서는 CEO가 대중들의 태도에 미치는 영향을 강화하기 위한 구체적 전략 수립을목적으로, CEO 리더십 요인이 소비자 태도에 미치는 영향에 대해 연구하였다. 변혁적리더십의 네 가지 차원(카리스마, 동기부여, 지적자극, 개별적 배려)이 신용차원의 신뢰와호의차원의 신뢰를 매개로 소비자 태도에 미치는 영향을 검증한 결과, 카리스마적리더십은 소비자가 인지하는 신용차원의 신뢰와 호의 차원의 신뢰에 (+)영향, 동기부여리더십은 소비자가 인지하는 호의 차원의 신뢰에 (+)영향, 지적자극 리더십은 소비자가인지하는 신용차원의 신뢰에 (+)영향, 개별적 배려 리더십은 소비자가 인지하는 호의차원의 신뢰에 (+)영향을 미치는 것으로 나타났다. CEO에 대한 신뢰의 각 차원들은소비자 태도에 긍정적 영향을 미치는 것으로 나타났다. 추가적으로 기업 규모에 따른조절효과를 검증하였는데, 중소/중견기업과 대기업으로 나누어 살펴본 결과 기업 규모에따른 의미 있는 결과를 도출하였다

Abstract

This study aims to make strategies to strengthen the CEO’s influences on the public’s attitude and examines the CEO leadership types, which have been discussed in the HR area, by extending into the marketing area to identify the CEO’s influence on the consumer’s attitude. This study examines the influences of the CEO’s transformational leadership factors on the public, whose effectiveness in an organization has been verified from various aspect, and suggests a model that will ensure that each dimension of the CEO’s transformational leadership can enhance the customer’s attitude toward the company, ultimately a key to enhance the company’s value through increasing the consumer’s trust. This study verifies the effects of four dimensions of the transformational leadership (charisma, inspiration motivation, intellectual stimulation and individualized consideration) on the consumer’s attitude, such as having positive company image, intention to purchase products/ services, and intention of pursuing a job opportunity through the mediation of credibility based trust and benevolence based trust. The results show as follows: It is found that charisma leadership has positive influences on credibility and benevolence. In case of motivation leadership, it has positive influences on benevolence but it does not have effects on credibility.

참고문헌 (80)

  1. 권석균, "공기업 조직구성원의 변혁적거래적 리더십과 리더신뢰", 조직과 인사관리연구, 28(1), pp.173~208 (2004), 한국인사관리학회
  2. 김문준, "변혁적 리더십과 조직몰입 간 관계에서 조직신뢰의 매개효과 연구: 안산지역 공단의 중소기업을 중심으로", 경영컨설팅연구, 14(4), pp.69~81 (2014), 한국경영컨설팅학회
  3. 김성덕, "광고모델 특성이 구매의도와 브랜드태도에 미치는 영향", 유통과학연구, 10(4), pp.47~53 (2012), 한국유통과학회
  4. 김성섭, "한류스타의 광고모델 속성이 기업이미지, 신뢰, 그리고 고객 충성도에 미치는 영향 분석을 통한 한류스타마케팅 필요성에 관한 연구 - Lotte Hotel & Resort를 찾는 일본인 관광객 중심으로", 호텔경영학연구, 18(4), pp.217~243 (2009), 한국호텔외식관광경영학회
  5. 박종철, "기업 능력 및 사회적 책임 연상이 고객 태도에 미치는 영향: 신용 및 호의성 신뢰의 매개역할", 마케팅연구, 27(1), pp.1~25 (2012), 한국마케팅학회
  6. 박종표, "팀장의 리더십 유형이 신뢰 및 팀 유효성에 미치는 영향 : 경기도 공무원을 중심으로", 지방정부연구, 13(3), pp.87~110 (2009), 한국지방정부학회
  7. 송병식, "카리스마 리더십과 도전적 직무동기 및 혁신행동 간의 관계와 리더신롸와 혁신분위기의 조절효과", 경영사연구, (41), pp.187~210 (2006), 한국경영사학회
  8. 안은정, "휴먼브랜드 애착의 영향요인과 결과", 마케팅연구, 29(3), pp.119~146 (2014), 한국마케팅학회
  9. 이경렬, "최고경영자(CEO)모델의 광고효과에 관한 연구 : 모델의 유형 및 제품관여도의 상호작용을 중심으로", 한국광고홍보학보, 8(4), pp.302~330 (2006), 한국광고홍보학회
  10. 이선민, "구전이 구직자의 기업에 대한 태도와 지원의도에 미치는 영향: 전달자의 지위와 업무, 그리고 유대강도의 역할", 마케팅연구, 26(2), pp.93~115 (2011), 한국마케팅학회
  11. 이재신, "브랜드와 CEO 카리스마 인식과 소비자 감정 경험이 브랜드 확장에 미치는 영향: 애플사의 아이폰과 아이패드 사례를 중심으로", 한국언론학보, 58(3), pp.408~432 (2014), 한국언론학회
  12. 이정교, "뉴스 앵커의 카리스마가 수용자의 뉴스 신뢰도, 뉴스 시청의도, 프로그램 충성도에 미치는 영향 : 앵커의 동일시와 공신력을 중심으로", 한국방송학보, 26(4), pp.173~214 (2012), 한국방송학회
  13. 장희경, "CEO의 리더십 유형 및 기업의 성별 이미지 일치가 CEO에 대한 공중 태도에 미치는 영향", 한국언론학보, 58(2), pp.269~306 (2014), 한국언론학회
  14. 전기석, "부정적인 측면의 카리스마적 리더십에 대한 연구", 산업교육연구, (28), pp.43~63 (2014), 한국산업교육학회
  15. 최찬기, "리더십 유형과 조직몰입의 관계에 있어서 상사에 대한 신뢰의 조절효과에 관한 연구 - 국내 4대그그룹의 CEO를 중심으로 -", 인적자원개발연구, 11(1), pp.57~88 (2008), 한국인적자원개발학회
  16. Aaker, D. A, "Managing brand equity: Capitalizing on the value of a brand name" (1991), The Free Press
  17. Anderson, J. C., "Structural Equation Modeling in Practices : A Review and Recommended Two Step Approach", Psychological Bulletin, 103(3), pp.411~423 (1988)
  18. Avolio, B. J., "Individual consideration viewed at multiple levels of analysis : A multi-framework for examining the diffusion of transformational leadership", Leadership Quarterly, 6, pp.188~218 (1995)
  19. Bagozzi, R. P., "On the Evaluation of Structural Equation Models", Journal of the Academy of Marketing Science, 16(1), pp.74~94 (1988)
  20. Barich, H., "A framework marketing image management", Sloan management review, 32(2), pp.94~104 (1991)
  21. Bass, B. M, "Leadership and Performance Beyond Expectation" (1985), Free Press
  22. Bass, B. M, "From transactional to transformational leadership : Learning to share vision", Organizational Dynamics, 18(3), pp.19~31 (1990)
  23. Bass, B. M., "Transformational Leadership and Organizational Culture", International Journal of Public Administration, 17, pp.541~554 (1994)
  24. Bernstein, D, "Company image and reality: A critique of corporate communication" (1984), Cassell educational ltd
  25. Bollen, K. A, "Structural equations with latent variables" (1989), Wiley
  26. Burns, J. M, "Leadership" (1978), Harper & Row
  27. Butler, I. K, "Toward understanding and measuring conditions of trust : Evolution of a conditions of trust inventory", Journal of Management, 17, pp.643~663 (1991)
  28. Cable, D. M., "Pay preferences and job search decisions: A person-organization fit perspective", Personal psychology, 47, pp.317~348 (1994)
  29. Campbell, D. T., "Convergent and Discriminant Validation by the Multitrait-Multimethod Matrix", Psychological Bulletin, pp.81~105 (1959)
  30. Castaldo, S., "The Missing Link Between Corporate Social Responsibility and Consumer Trust: The Case of Fair Trade Products", Journal of Business Ethics, 84(Spring), pp.1~15 (2009)
  31. Chaudhuri, A., "The chain of effects from brand trust and brand affect to brand performance : The role of brand royalty", Journal or marketing, 65(2), pp.81~93 (2001)
  32. Cole, Tim, "Attachment styles and intimate television viewing : Insecurely forming relationship in a parasocial way", Journal of Social and Personal Relationships, 16(4), pp.495~511 (1999)
  33. Collins, C. J, "Recruitment practices and product brand strength: An examination of when different recruitment strategies affect employment brand equity", Journal of applied psychology, 92, pp.180~190 (2007)
  34. Collins, C. J., "The relationship between early recruitment-related activities and the application decisions of new labor-market entrants : A brand equity approach to recruitment", Journal of applied psychology, 87(6), pp.1121~1133 (2002)
  35. Conchie, S. M, "Transformational leadership, intrinsic motivation, and trust : A moderated model of workplace safety", Journal of occupational health psychology, 18(2), pp.198~210 (2013)
  36. Conger, J. A, "The Dark side of Leadership", Organizational Dynamics, 19(2), pp.44~55 (1990)
  37. Day, D. V, "Leadership development : A review in context", Leadership quality, 11(4), pp.581~613 (2001)
  38. Doney, P. M., "An Examination of the Nature of Trust in Buyer-Seller Relationship", Journal of marketing, 61, pp.61~35 (1997)
  39. Dowling, G. R, "Managing your corporate image", Industrial marketing management, 15, pp.109~115 (1986)
  40. Downton, J. V, "Rebel readership : Commitment and charisma in a revolutionary process" (1973), Free Press
  41. Dutka, S., "Audits & Surveys" (1983)
  42. Engel, J. F., "Consumer behavior" (1990), Dryden Press
  43. Fishbein, M, "Belief, attitude, intentions and behavior, An introduction to theory and research" (1975), Addison-Wesley
  44. Fornell, C., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
  45. Fournier, S, "Consumer and their brands : Developing relationship theory in consumer research", Journal of Consumer Research, 24(4), pp.343~373 (1998)
  46. Gaines-Ross, L, "CEO reputation : A key factor in shareholder value", Corporate reputation Review, 3(4), pp.366~370 (2000)
  47. Garbrinom, E., "The different roles of satisfaction, trust and commitment in consumer relationship", Journal of marketing, 63, pp.70~85 (1999)
  48. Goleman, D, "Emotional intelligence" (1995), Bantam
  49. Greenleaf, R. K, "Servant leadership: Republished in 1991 dy The Robert L. Greenleaf Center in Indianapolis" (1970)
  50. Horton, D., "Mass communication and para-social interaction:Observations on intimacy at a distance", Journal for the Study of Interpersonal Processes, 19(3), pp.215~229 (1956)
  51. Homer, P. M, "The mediating role of attitude toward the Ad : Some additional Evidence", Journal of advertising research, 27(1), pp.78~86 (1990)
  52. House, R. J., "Personality and charismatic leadership", Leadership Quality, 3, pp.81~108 (1992)
  53. Johnson-George, C., "Measurement of specific interpersonal trust : Construction and validation of a scale to assess trust in a specific other", Journal of Personality and Social Psychology, 43, pp.1306~1317 (1982)
  54. Jin, C. H., "Satisfaction, corporate credibility, CEO reputation and leadership effects on public relationships", Journal of targeting, measurement and analysis for marketing, 19(2), pp.127~140 (2011)
  55. Jung, D. I., "Opening the Black Box; An Experimental Investigation of the Mediating Effect of Trust and Value Congruence on Transformational and Transactional Leadership", Journal of Original Behavior, 21, pp.949~964 (2000)
  56. Kee, H. W., "Conceptual and methodological considerations in the study of trust", Journal of Conflict Resolution, 14, pp.357~366 (1970)
  57. Keller, R. T, "Transformational Leadership and the Performance of Research and Development Project Groups", Journal of Management, 18(3), pp.489~502 (1992)
  58. Kotler, P., "퍼스널 마케팅" (2010), 위너스북
  59. Mayer, R. C., "An integrative model of organizational trust", The academy of management review, 20(3), pp.709~734 (1995)
  60. McClelland, D. C, "The two faces of power", Journal of international affairs, 24(1), pp.29~47 (1970)
  61. McCleskey, J. A, "Situational, Transformational, and Transactional Leadership and Leadership Development", Journal of Business Studies Quarterly, 5(4), pp.117~130 (2014)
  62. Morgan, R. M, "The Commitment-Trust Theory of Relationship Marketing", Journal of Marketing, 58(3), pp.20~38 (1994)
  63. Ng, Eddy, "CEO leadership styles and the implementation of organizational diversity Practices; Moderating effects of social values", Journal of Business Ethics, 105(1), pp.41~52 (2012)
  64. Northouse, P. G, "Leadership, Theory and practice" (2001)
  65. O'Connor, Christine, "Union Leadership : What is transformational leadership and can it make a difference?", International Employment Relations Review, 19(2), pp.62~77 (2013)
  66. Palmatier, R, W., "Factors Influencing the Effectiveness of Relationship Marketing : A-96 – Meta-Analysis", Journal of Marketing, 70(4), pp.136~153 (2006)
  67. Park, Sung Min, "Toward the trusted public organization: Untangling the leadership, motivation, and trust relationship in U.S. Federal agencies", American review of public administration, 42(5), pp.562~590 (2012)
  68. Patterson, P. G., "Modeling the determinate of customer satisfaction for Business-to-Business professional services", Journal of marketing science, 25(1), pp.4~17 (1997)
  69. Podsakoff, P. M., "Transformational Leadership Behavior and There Effects on Followers’ Trust in Leader, Satisfaction, and Organizational Citizenship Behaviors", Leadership Quality, 1, pp.107~142 (1990)
  70. Quinn, R. E, "Beyond rational management: Mastering the paradoxes and competing demands of high performance" (1988), Jossey-Bass
  71. Quinn, R. E, "Organizational Culture" (1985), Sage
  72. Rajaobelina, L, "Antecedents and Consequences of Buyer-Seller Relationship Quality in the Financial Services Industry", International Journal of Bank Marketing, 27(5), pp.359~380 (2009)
  73. Rubin, A. M., "Loneliness, parasocial interaction and local television news viewing", Human Communication Research, 12(2), pp.155~180 (1985)
  74. Schein, E. H, "Organizational Culture and Leadership" (1992), Jossy-Bass
  75. Sirdeshmukh, D., "Consumer Trust, Value, and Loyalty in Relational Exchange", Journal of Marketing, 66(1), pp.15~37 (2002)
  76. Swanson, S. R., "Motivations and relationship outcomes : The mediating role of trust and satisfaction", Journal of nonprofit & public sector marketing, 18(2), pp.1~25 (2007)
  77. Strickland, L. H, "Surveillance and trust", Journal of Personality, 26, pp.200~215 (1958)
  78. White, T. B, "Consumer Trust and Advice Acceptance : The Moderating Roles Benevolence, Expertise, and Negative Emotions", Journal of Consumer Psychology, 15(2), pp.141~148 (2005)
  79. Studies of transformational leadership : Evaluating two alternative models of trust and satisfaction, "Yang, Yi-Feng", 740~757, pp.Psychological Reports, 114(3) (2014)
  80. Zhu, Yue, "How transformational leadership influences follower helping behavior: The role of trust and proposal motivation", Journal of Organizational Behavior, 35(3), pp.373~392 (2014)

관련 논문AI추천

이 간행물의 다른 논문 (8건)