윤리경영 관점으로 본 상사 갑질과 부하의 정서적 몰입: 상사-조직 일체감의 조절효과를 중심으로
Supervisor’s GABJIL and Subordinates’ Affective Organizational Commitment from the Ethical Management Perspective: The Contribution of Supervisor’s Organizational Embodiment
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초록
본 연구는 상사가 직장에서의 지위 또는 관계 우위를 이용해 부하에게 신체적·정신적고통을 주는 행위인 상사의 갑질이 부하의 정서적 태도에 미치는 부정적 영향을 파악하고자 하였다. 연구목적은 첫째, 상사의 갑질이 부하의 정서적 조직몰입에 미치는 부정적효과를 밝히고, 둘째, Eisenberger 등(2010)이 제시한 상사-조직 일체감(supervisor’s organizational embodiment) 인식이 상사의 갑질과 정서적 몰입의 관계에서 어떤 영향을 주는지 파악하고자 하였다. 서울 및 수도권 소재 12개 회사 120명을 대상으로 자료를수집하고 가설을 검증한 결과, 상사 갑질은 부하의 정서적 조직몰입에 부정적인 영향을준다는 사실을 밝혔으며, 위계적 회귀분석을 통해 상사-조직 일체감은 상사 갑질이 부하의 정서적 조직몰입에 미치는 부정적 영향을 더욱 강화시키는 조절효과를 가진다는 것을검증하였다. 그 외 다양한 연구결과의 이론적, 실무적 시사점 및 연구의 제약점, 향후연구를 위한 제언 등을 논의하였다
Abstract
The purpose of this study is to identify the importance of supervisor’s abusive treatment to subordinates, so called GABJIL in Korea these days and analyze the relationship among supervisor’s GABJIL, subordinates’ affective organizational commitment, and perceived supervisor’s organizational embodiment. Specific objectives to accomplish the research goal are as follows: first, to identify the negative effects of GABJIL to subordinates’ work attitude as affective organizational commitment; second, to verify the moderation effect of supervisor’s organizational embodiment between supervisor’s GABJIL behavior and subordinates’ affective organizational commitment. Results of the regression analyses of the survey data from 120 office workers in Korea demonstrated that supervisor’s GABJIL behavior is related to subordinates’ affective organizational commitment negatively. Further, the relationship between supervisor’s GABJIL behavior and subordinates’ affective organizational commitment is stronger when individuals hold higher perception of supervisor’s organizational embodiment. The implications of the results for understanding destructive behaviors in the workplace are examined. Some implications, future research directions, and limitations were discussed.
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