채플교육품질(Chapel-EdQUAL) 측정을 위한 척도개발과 그 성과에 관한 연구

Abstract

The purpose of this study is to establish the conceptualization of ‘ChapelEducation Quality; Chapel-EDQUAL’ and to develop a new measuring instrumentfor it on the interdisciplinary integration of theology and social science. In addition, this study also aims to reveal the causal relationships of ‘ChapelEducation Quality’, ‘Education Satisfaction’ and ‘Evangelization Performance’. In order to achieve the objectives of the study, a survey was conducted targetingparticipants in Chapel of Tourism Division in Baekseok University. Afrequency analysis, exploratory factor analysis, reliability analysis, and regressionanalysis were fulfilled to analyze the obtained data. The results providethe followings. First, 5 factors which is consisted of ‘Chapel EducationQuality’ are a professor, staff, course operating, program management andenvironment. Each factor is assessed with 5 items. Second, this article demonstratesthe needs for the target segmentation of Chapel participants such asbelievers, seekers, unbelievers. Surprisingly, the percentage of unbelievers inChapel accounts for about 70%. A chapel should consider the fact that thereare a lot of non-Christian students. Third, the most effective factor among 5Chapel-EDQUAL factors is ‘program’. This result is commonly showed in all3 groups. And the environment and course operating are significantly effective on the ‘Education Satisfaction’ among seekers and unbelievers. AmongChristians, staff is the secondly effective factor on ‘Education Satisfaction’. Fourth, this study presents that ‘Education Satisfaction’ can facilitate‘Evangelization Performance’. Ongoing program development, attractiveChapel environment, fairness in operating system, and enhancing staff servicequality are key factors to improve ‘Chapel Education Satisfaction’. And‘Chapel Education Satisfaction’ can lead the higher ‘EvangelizationPerformance’.