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하루의 업무 특성과 창의성 간의 관계: 직무 만족의 조절 효과

Daily work characteristics and daily creativity: The moderating role of job satisfaction

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참고문헌

키워드

주제분류심리과학

초록

본 연구는 하루하루 변화하는 업무 특성과 조직 구성원들의 창의성 간의 관계를 살피기 위해 상사의 대인관계적 지원과 지각된 시간 압력이 창의성과 어떤 관계를 갖는지 조사하고, 매일의 시간 압력과 창의성간의 관계에서 구성원의 직무 만족의 수준 간 조절 효과를 탐색하였다. 구체적으로 본 연구에서는 다양한 직종에 종사하는 총 39명의 근로자들을 대상으로 일기법을 활용하여 근무일 5일 동안 자료를 수집하였다. 위계적 선형모형(HLM)을 이용해서 분석한 결과, 매일의 상사의 대인관계적 지원은 당일의 창의성을 정적으로 예측하였고, 도전적인 스트레스원인 시간 압력 역시 당일의 창의성을 정적으로 예측하였다. 또한, 직무 만족은 매일의 시간 압력과 창의성간의 관계를 조절하였는데, 직무 만족이 높은 종업원들의 시간 압력과 창의성간의 관계는 정적이었으나, 직무 만족이 낮은 종업원들의 경우, 시간 압력은 창의성에 아무런 영향을 미치지 못했다. 이러한 결과에 기초하여, 조직 장면에서 매일 변화하는 업무 특성과 창의성 간의 관계에 대해 논의하고, 본 연구의 함의, 한계와 후속 연구 방향을 제안하였다.

Abstract

The current research aimed to investigate the relationship between daily changing work characteristics and daily creativity at work. More specifically, we focused on the separate effects of daily interpersonal support from supervisor and daily-perceived time pressure on creativity. In addition, we investigated the cross-level moderating effect of individual’s attitude toward job in the relation between daily time pressure and daily creativity. In order to perform within-person and cross-level analyses, we used daily diary method and collected responses from 39 full-time workers for 5 working days. Hierarchical Linear Modeling analyses yielded a positive relationship between daily interpersonal support from supervisor and daily creativity, as well as a positive relationship between daily time pressure, the challenge stressor, and daily creativity. Moreover, there was a significant moderating effect of job satisfaction on the relationship between time pressure and creativity. Specifically, for those who are highly satisfied with job, the relationship between daily time pressure and daily creativity was positive while it was not so for those with low job satisfaction. Based on the above findings, we discussed the relationships among daily work characteristics and daily creativity as well as implications, limitations and possible future research issues.

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