근무시간 외 업무관련 스마트폰 사용이 정서소진과 직무열의에 미치는 영향: 일 관련 반추와 분리선호의 조절된 매개효과
The Effect of Smartphone Use During Off-job Time on Emotional Exhaustion and Job Engagement: Mediating Effect of Work-related Rumination and Moderating Effect of Segmentation Preference
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참고문헌
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초록
본 연구는 근무시간 외 업무관련 스마트폰 사용이 직무태도(정서소진, 직무열의)로 이어지는 심리적 기제를 밝히기 위해, 일 관련 반추의 매개효과 및 근로자의 분리선호에 의한 조절된 매개효과를 확인하였다. 이를 위해 국내 기업에서 근무 중인 남녀 직장인을 대상으로 설문조사를 실시하여 총 381명의 자료를 분석하였다. 연구결과, 근무시간 외 업무관련 스마트폰 사용은 정서적 반추를 매개로 정서소진에 정적 영향을 미치고, 문제해결 숙고를 매개로 직무열의에 정적 영향을 미치는 것으로 나타났으며, 정서적 반추와 문제해결 숙고의 매개효과 크기를 비교한 결과 정서적 반추를 통한 매개효과가 상대적으로 강했다. 한편 이러한 정서적 반추의 간접효과는 근로자의 분리선호가 높을수록 더 증가하는 것으로 나타났는데, 이는 일과 삶의 균형이 점차 강조됨에 따라 근로자의 분리선호가 증가될 것이 예상되는 근무환경을 고려할 때 향후 근무시간 외 업무관련 스마트폰 사용이 정서적 반추를 통해 직무소진을 증가시키거나 직무열의를 감소시키는 영향이 더욱 증가하게 될 것을 시사한다. 이러한 결과를 토대로 연구의 시사점을 논의하였으며 추후 연구 방향을 제시하였다.
Abstract
The aim of this study was to identify the psychological mechanism between smartphone use during off-job time (smartphone use) and job attitudes (emotional exhaustion, job engagement). For this purpose, a questionnaire survey was conducted for 381 employees. The results of this study showed that smartphone use had a positive indirect effect on emotional exhaustion through emotional rumination and had a positive indirect effect on job engagement through problem-solving pondering. And the indirect effects of emotional rumination were relatively strong. In addition, the indirect effect of emotional rumination was found to increase more as the segmentation preference of the worker increased. Considering the work environment in which the segmentation preference of the worker is expected to increase as work-life balance is emphasized gradually, the effect of smartphone use through emotional ruminations on emotional exhaustion or job engagement will be increase. Based on these results, the implications of the study were discussed and future research directions were suggested.
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