본문 바로가기
KERD
논문KCI 등재

적대적 귀인이 반생산적 과업행동에 미치는 영향: 악의적 선망, 부정적 호혜성 및 경쟁적 조직 목표의 조절된 매개효과

Hostile Attribution and Counterproductive Work Behavior: A Moderated Mediation Model of Malicious Envy, Negative Reciprocity and Competitive Organizational Goal

0

조회

0

다운로드

10

인용

0

참고문헌

키워드

주제분류심리과학

초록

본 연구의 목적은 조직 효과성을 악화시키는 조직원의 반생산적 과업행동의 기제에 대한 이해를 확충하고, 그에 대한 적절한 대안을 마련할 수 있도록 돕는 데 있다. 이에 본 연구에서는 직장 내 상향 사회비교 상황에 대한 적대적 귀인과 반생산적 과업행동의 관계에서 악의적 선망의 매개효과를 알아보았다. 또한 이 매개관계가 개인적 특성인 부정적 호혜성과 조직의 특성인 경쟁적 조직 목표에 의해 조절되는지를 검증하였다. 이를 위해 미국 직장인 259명을 대상으로 최근 2개월 내 현 직장에서 있었던 동료와의 상향 사회비교 경험을 회상하도록 한 뒤 설문을 실시하였다. 조사 결과, 상대적 열등함을 적대적으로 귀인하였을 때 반생산적 과업행동이 높게 나타났고, 악의적 선망이 그 관계를 완전매개하였다. 다음으로, 악의적 선망과 반생산적 과업행동의 관계에서 부정적 호혜성과 경쟁적 조직목표 각각의 조절효과를 확인함으로써 악의적 선망, 부정적 호혜성, 경쟁적 조직 목표의 조절된 매개효과가 유의함을 증명하였다. 즉 개인의 부정적 호혜성이 높을수록, 혹은 조직이 종업원들로 하여금 보상을 두고 경쟁하도록 하는 경쟁적 조직 목표를 추구할수록 악의적 선망 감정이 실제 반생산적 과업행동으로 이어지는 경향이 강하게 나타났다. 이러한 연구 결과를 바탕으로 본 연구의 학문적․실무적 시사점, 제한점 및 후속 연구를 위한 제언을 논의하였다.

Abstract

The purpose of the present study was to specify the mechanism of employees’ counterproductive work behavior (CWB) and to offer proper solutions for such behavior. For this purpose, this study proposed a moderated mediation model in which hostile attribution under upward social comparing situation in organizational context has an effect on CWB via malicious envy (ME), and the strength of the mediation effect is strengthened by employees’ negative reciprocity and competitive organizational goal, respectively. Results from a sample of 259 American workers showed that hostile attribution had a positive effect on CWB and ME fully mediated this relationship. The moderation effects of negative reciprocity and competitive organizational goal were found, respectively. Specifically, ME was more strongly associated with CWB as individuals’ negative reciprocity increased, and also as organizations’ competitive goals strengthened. Based on these results, theoretical and practical implications, limitations and directions for future research were discussed.

참고문헌 (143)

  1. 곽선화, "심리적 계약위반이 반생산적 과업행동에 미치는 영향에 관한 연구 : 신뢰를 중심으로", 대한경영학회지, 23(4), pp.2219~2249 (2010), 대한경영학회
  2. 권대훈, "교육심리학의 이론과 실제", pp.326~ (2011), 학지사
  3. 김영일, "조직 구성원의 개인-환경 부합과 정직성이 직장 내 일탈행동에 미치는 영향", 한국심리학회지: 산업 및 조직, 21(1), pp.27~58 (2008), 한국산업및조직심리학회
  4. 이수경, "선망(envy)의 유형별 선행요인과 차별적 효과", 한국심리학회지: 산업 및 조직, 28(3), pp.507~536 (2015), 한국산업및조직심리학회
  5. 정윤길, "지방공무원의 심리적 계약위반이 조직냉소주의와 역할 외 행동에 미치는 영향", 한국지방자치학회보, 25(1), pp.171~192 (2013), 한국지방자치학회
  6. 정종진, "동기의 귀인이론과 학교학습" (2003), 학지사
  7. 조지선, "이상적 공인에 대한 기대와 공인에 대한 실제 평가: 정치인과 연예인에 대한 인지적 표상을 중심으로", 감성과학, 16(2), pp.249~264 (2013), 한국감성과학회
  8. 차운아, "부러움:한국의 “무해한 선망”", 한국심리학회지: 사회및성격, 23(2), pp.171~189 (2009), 한국사회및성격심리학회
  9. Adams, J. S., "Inequity in social exchange", Advances in Experimental Social Psychology, 2, pp.267~299 (1965)
  10. Allphin, C., "Envy in the transference and countertransference", Clinical Social Work Journal, 10, pp.151~164 (1982)
  11. Alper, S., "Interdependence and controversy in group decision making : Antecedents to effective self-managing teams", Organizational Behavior and Human Decision Processes, 74, pp.33~52 (1998)
  12. Anderson, C. A., "Hot temperatures, hostile affect, hostile cognition, and arousal : Tests of a general model of affective aggression", Personality and Social Psychology Bulletin, 21, pp.434~448 (1995)
  13. Aquino, K., "Getting even or moving on? Power, procedural justice, and types of offense as predictors of revenge, forgiveness, reconciliation, and avoidance in organizations", Journal of Applied Psychology, 91, pp.653~668 (2006)
  14. Baron, R. M., "The moderator-mediator variable distinction in social psychological research : Conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, 51, pp.1173~1182 (1986)
  15. Bass, B., "Human performance and productivity: Human capability assessment (Vol. 1)" (1982), Lawrence Erlbaum Associates, Inc
  16. Bateman, T. S., "Job satisfaction and the good soldier: The relationship between affect and employee “citizenship”", Academy of Management Journal, 26, pp.587~595 (1983)
  17. Beckman, S. R., "Envy, malice and Pareto efficiency : An experimental examination", Social Choice and Welfare, 19, pp.349~367 (2002)
  18. Ben-Ze’ev, A., "Envy and inequality", The Journal of Philosophy, 89, pp.551~581 (1992)
  19. Ben-Ze’ev, A., "The subtlety of emotions" (2000), MIT Press
  20. Berkowitz, L., "On the formation and regulation of anger and aggression : A cognitive-neoassociationistic analysis", American Psychologist, 45, pp.494~503 (1990)
  21. Berkowitz, L., "Aggression: Its causes, consequences, and control" (1993), McGraw Hill
  22. Berry, C. M., "Interpersonal deviance, organizational deviance, and their common correlates : A review and meta-analysis", Journal of Applied Psychology, 92, pp.410~424 (2007)
  23. Beugré, C. D., "Reacting aggressively to injustice at work : A cognitive stage model", Journal of Business and Psychology, 20, pp.291~301 (2005)
  24. Blau, P. M., "Exchange and power in social life" (1964), John wiley
  25. Bolton, L. R., "Big Five trait predictors of differential counterproductive work behavior dimensions", Personality and Individual Differences, 49, pp.537~541 (2010)
  26. Borman, W. C., "Personnel selection in organizations", pp.71~98 (1993), Jossey-Bass
  27. Brees, J., "Abusive supervision: Subordinate personality or supervisor behavior?", Journal of Managerial Psychology, 31, pp.405~419 (2016)
  28. Buunk, B. P., "Upward and downward comparisons : Either direction has its ups and downs", Journal of Personality and Social Psychology, 59, pp.1238~1249 (1990)
  29. Buunk, B. P., "Social comparisons at work as related to a cooperative social climate and to individual differences in social comparison orientation", Applied Psychology, 54, pp.61~80 (2005)
  30. Cabra, V., "Effect of alkaline deamidation on the structure, surface hydrophobicity, and emulsifying properties of the Z19 α-Zein", Journal of Agricultural and Food Chemistry, 55, pp.439~445 (2007)
  31. Campbell, J. P., "Modeling job performance in a population of jobs", Personnel Psychology, 43, pp.313~333 (1990)
  32. Chang, K., "Counterproductive behaviour at work : An investigation into reduction strategies", The International Journal of Human Resource Management, 21, pp.1272~1288 (2010)
  33. Chiu, S. F., "The relationship between psychological contract breach and employee deviance : The moderating role of hostile attributional style", Journal of Vocational Behavior, 73, pp.426~433 (2008)
  34. Cialdini, R. B., "A focus theory of normative conduct : A theoretical refinement and reevaluation of the role of norms in human behavior", Advances in Experimental Social Psychology, 24, pp.201~234 (1991)
  35. Cohen, S. G., "A predictive model of self-managing work team effectiveness", Human Relations, 49, pp.643~676 (1996)
  36. Cohen-Charash, Y., "Does perceived unfairness exacerbate or mitigate interpersonal counterproductive work behaviors related to envy?", Journal of Applied Psychology, 92, pp.666~680 (2007)
  37. Crick, N. R., "Social information-processing mechanisms in reactive and proactive aggression", Child Development, 67, pp.993~1002 (1996)
  38. Dalal, R. S., "A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior", Journal of Applied Psychology, 90, pp.1241~1255 (2005)
  39. Deutsch, E., "Advaita Vedanta: A philosophical reconstruction" (1973), East West Center Press
  40. Deutsch, M., "An experimental study of the effects of co-operation and competition upon group process", Human Relations, 2, pp.199~231 (1949)
  41. Dodge, K. A., "Social information-processing bases of aggressive behavior in children", Personality and Social Psychology Bulletin, 16, pp.8~22 (1990)
  42. Dodge, K. A., "The assessment of intention-cue detection skills in children : Implications for developmental psychopathology", Child Development, 55, pp.163~173 (1984)
  43. Dodge, K. A., "Biased decision-making processes in aggressive boys", Journal of Abnormal Psychology, 90, pp.375~379 (1981)
  44. Dogan, K., "Managing envy and jealousy in the workplace", Compensation & Benefits Review, 33, pp.57~64 (2001)
  45. Douglas, S. C., "Exploring the role of individual differences in the prediction of workplace aggression", Journal of Applied Psychology, 86, pp.547~559 (2001)
  46. Duffy, M. K., "A social context model of envy and social undermining", Academy of Management Journal, 55, pp.643~666 (2012)
  47. Duffy, M. K., "The Salieri syndrome consequences of envy in groups", Small Group Research, 31, pp.3~23 (2000)
  48. Dunn, J., "Too good to be trusted? Relative performance, envy, and trust", Paper presented at the annual meeting of Academy of Management (2004)
  49. Dunn, J., "Research on managing groups and teams: Ethics in groups", pp.177~197 (2006), Emerald Group Publishing
  50. Ebbinghaus, H., "Memory: A contribution to experimental psychology" (1964), Dover
  51. Einarsen, S., "The nature and causes of bullying at work", International Journal of Manpower, 20, pp.16~27 (1999)
  52. Eisenberger, R., "Who takes the most revenge? Individual differences in negative reciprocity norm endorsement", Personality and Social Psychology Bulletin, 30, pp.787~799 (2004)
  53. Feather, N. T., "Deservingness and emotions : Applying the structural model of deservingness to the analysis of affective reactions to outcomes", European Review of Social Psychology, 17, pp.38~73 (2006)
  54. Festinger, L., "A theory of social comparison processes", Human Relations, 7, pp.117~140 (1954)
  55. Fox, S., "The deviant citizen : Measuring potential positive relations between counterproductive work behaviour and organizational citizenship behaviour", Journal of Occupational & Organizational Psychology, 85, pp.199~220 (2012)
  56. Fox, S., "Counterproductive work behavior(CWB)in response to job stressors and organizational justice : Some mediator and moderator tests for autonomy and emotions", Journal of Vocational Behavior, 59, pp.291~309 (2001)
  57. Gallucci, M., "Information seeking and reciprocity : A transformational analysis", European Journal of Social Psychology, 33, pp.473~495 (2003)
  58. Gardner, W. L., "When you and I are"we, "you are not threatening : The role of self-expansion in social comparison", Journal of Personality and Social Psychology, 82, pp.239~251 (2002)
  59. Gino, F., "The abundance effect : Unethical behavior in the presence of wealth", Organizational Behavior and Human Decision Processes, 109, pp.142~155 (2009)
  60. Gino, F., "Lying to level the playing field : Why people may dishonestly help or hurt others to create equity", Journal of Business Ethics, 95, pp.89~103 (2010)
  61. Grant, R. M., "The resource-based theory of competitive advantage : Implications for strategy formulation", California Management Review, 33, pp.114~135 (1991)
  62. Greenberg, J., "Employee theft as a reaction to underpayment inequality : The hidden cost of pay cuts", Journal of Applied Psychology, 75, pp.561~568 (1990)
  63. Greenberg, J., "Monographs in organizational behavior and industrial relations: Vol. 23. Dysfunctional behavior in organizations", pp.83~117 (1998), JAI Press
  64. Gruys, M. L., "Investigating the dimensionality of counterproductive work behavior", International Journal of Selection and Assessment, 11, pp.30~42 (2003)
  65. Günalan, M., "The mediator role of organizational image on the relationship between jealousy and turnover intention : A study on health workers", Balikesir University The Journal of Social Sciences Institute, 17, pp.133~156 (2014)
  66. Hackman, J. R., "Handbook of organizational behavior", pp.315~342 (1987), Prentice-Hall
  67. Harvey, P., "The mediated influence of hostile attributional style on turnover intentions", Journal of Business and Psychology, 22, pp.333~343 (2008)
  68. Hayes, A. F., "An introduction to mediation, moderation, and conditional process analysis: A regression-based approach" (2013), Guilford Press
  69. Heider, F., "The psychology of interpersonal relations" (1958), Wiley
  70. Hershcovis, M. S., "Predicting workplace aggression : A meta-analysis", Journal of Applied Psychology, 92, pp.228~238 (2007)
  71. Hoelzl, E., "Wearing out your shoes to prevent someone else from stepping into them : Anticipated regret and social takeover in sequential decisions", Organizational Behavior and Human Decision Processes, 98, pp.15~27 (2005)
  72. Hollinger, R. C., "Formal and informal social controls of employee deviance", The Sociological Quarterly, 23, pp.333~343 (1982)
  73. Holtz, B. C., "Interpersonal justice and deviance : The moderating effects of interpersonal justice values and justice orientation", Journal of Management, 39, pp.339~365 (2013)
  74. Hoobler, J. M., "Abusive supervision and family undermining as displaced aggression", Journal of Applied Psychology, 91, pp.1125~1133 (2006)
  75. Ilie, A., "The role of trait anger in the relationship between stressors and counterproductive work behaviors : Convergent findings from multiple studies and methodologies", Applied Psychology, 61, pp.415~436 (2012)
  76. Johnson, D. W., "Cooperation and competition: Theory and research" (1989), Interaction Book Company
  77. Johnson, D. W., "Effects of cooperative, competitive, and individualistic goal structures on achievement : A meta-analysis", Psychological Bulletin, 89, pp.47~62 (1981)
  78. Judge, T. A., "Loving yourself abundantly : Relationship of the narcissistic personality to self-and other perceptions of workplace deviance, leadership, and task and contextual performance", Journal of Applied Psychology, 91, pp.762~776 (2006)
  79. Kelly, H. H., "Attribution in social interactions" (1971), General Learning Press
  80. Kent, R. L., "Attribution theory: An organizational perspective" (1995), St. Lucie
  81. Khalib, A. L., "Workplace bullying : Time to understand its roots", Malaysian Journal of Community Health, 12, pp.47~56 (2006)
  82. Khan, A. K., "Episodic envy and counterproductive work behaviors: Is more justice always good?", Journal of Organizational Behavior, 35, pp.128~144 (2014)
  83. Klotz, A. C., "Citizenship and counterproductive work behavior : A moral licensing view", Academy of Management Review, 38, pp.292~306 (2013)
  84. Koonin, M., "The emotionally abusive workplace", Journal of Emotional Abuse, 4, pp.71~79 (2007)
  85. Lam, C. K., "Harming high performers : A social comparison perspective on interpersonal harming in work teams", Journal of Applied Psychology, 96, pp.588~601 (2011)
  86. Liao, H., "Sticking out like a sore thumb : Employee dissimilarity and deviance at work", Personnel Psychology, 57, pp.969~1000 (2004)
  87. Lieke, L., "Why and when do employees imitate the absenteeism of co-workers?", Organizational Behavior and Human Decision Processes, 134, pp.16~30 (2016)
  88. Lockwood, P., "Superstars and me : Predicting the impact of role models on the self", Journal of Personality and Social Psychology, 73, pp.91~103 (1997)
  89. Lyu, Y., "Abusive supervision and customer-oriented organizational citizenship behavior : The roles of hostile attribution bias and work engagement", International Journal of Hospitality Management, 53, pp.69~80 (2016)
  90. Martinko, M. J., "Attribution theory in the organizational sciences : A case of unrealized potential", Journal of Organizational Behavior, 32, pp.144~149 (2011)
  91. Martinko, M. J., "Perceptions of abusive supervision : The role of subordinates’ attribution styles", The Leadership Quarterly, 22, pp.751~764 (2011)
  92. Martinko, M. J., "Anticipating the inevitable : When leader and member attribution styles clash", Organizational Behavior and Human Decision Processes, 104, pp.158~174 (2007)
  93. Matthews, B. A., "When is believing"seeing"? Hostile attribution bias as a function of self‐reported aggression", Journal of Applied Social Psychology, 32, pp.1~31 (2002)
  94. Miles, D. E., "Building an integrative model of extra role work behaviors : A comparison of counterproductive work behavior with organizational citizenship behavior", International Journal of Selection and Assessment, 10, pp.51~57 (2002)
  95. Miller, D. T., "Particularistic and universalistic evaluation in the social comparison process", Journal of Personality and Social Psychology, 55, pp.908~917 (1988)
  96. Mitchell, M. S., "Abusive supervision and workplace deviance and the moderating effects of negative reciprocity beliefs", Journal of Applied Psychology, 92, pp.1159~1168 (2007)
  97. Moss, S. E., "The effects of performance attributions and outcome dependence on leader feedback behavior following poor subordinate performance", Journal of Organizational Behavior, 19, pp.259~274 (1998)
  98. Neuman, J. H., "Antisocial behavior in organizations", pp.37~67 (1997), Sage
  99. Organ, D. W., "Organizational citizenship behavior: The good soldier syndrome" (1988), Lexington Books
  100. Parrott, W. G., "The psychology of jealousy and envy", pp.3~30 (1991), Guilford Press
  101. Parrott, W. G., "Distinguishing the experiences of envy and jealousy", Journal of Personality and Social Psychology, 64, pp.906~920 (1993)
  102. Perugini, M., "The personal norm of reciprocity", European Journal of Personality, 17, pp.251~283 (2003)
  103. Peterson, C., "The meaning and measurement of explanatory style", Psychological Inquiry, 2, pp.1~10 (1991)
  104. Preacher, K. J., "Addressing moderated mediation hypotheses : Theory, methods, and prescriptions", Multivariate Behavioral Research, 42, pp.185~227 (2007)
  105. Robinson, S. L., "A typology of deviant workplace behaviors : A multidimensional scaling study", Academy of Management Journal, 38, pp.555~572 (1995)
  106. Rotundo, M., "The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance : A policy-capturing approach", Journal of Applied Psychology, 87, pp.66~80 (2002)
  107. Salovey, P., "Some antecedents and consequences of social-comparison jealousy", Journal of Personality and Social Psychology, 47, pp.780~792 (1984)
  108. Sanders, K., "Social Cohesiveness and absenteeism : The relationship between characteristics of employees and short-term absenteeism within an organization", Small Group Research, 35, pp.724~741 (2004)
  109. Sartre, J. P., "No Exit" (1955), Vintage Books
  110. Schwarzer, R., "The general self-efficacy scale (GSE)", Anxiety, Stress, and Coping, 12, pp.329~345 (2010)
  111. Seligman, M., "Learned optimism: How to change your mind and your life" (1991), Random House
  112. Shaw, J. C., "To justify or excuse? : A meta-analytic review of the effects of explanations", Journal of Applied Psychology, 88, pp.444~458 (2003)
  113. Skarlicki, D. P., "Retaliation in the workplace : The roles of distributive, procedural, and interactional justice", Journal of Applied Psychology, 82, pp.434~443 (1997)
  114. Smith, P., "Measuring optimism in organizations : Development of a workplace explanatory style questionnaire", Journal of Happiness Studies, 14, pp.415~432 (2013)
  115. Smith, R. H., "The psychology of jealousy and envy", pp.79~99 (1991), Guilford Press
  116. Smith, R. H., "Envy: Theory and research", pp.290~314 (2008), Oxford University Press
  117. Smith, R. H., "Comprehending envy", Psychological Bulletin, 133, pp.46~64 (2007)
  118. Smith, R. H., "Dispositional envy", Personality and Social Psychology Bulletin, 25, pp.1007~1020 (1999)
  119. Spector, P. E., "The relationship of personality to counterproductive work behavior(CWB) : An integration of perspectives", Human Resource Management Review, 21, pp.342~352 (2011)
  120. Spector, P. E., "An emotion-centered model of voluntary work behavior : Some parallels between counterproductive work behavior and organizational citizenship behavior", Human Resource Management Review, 12, pp.269~292 (2002)
  121. Spector, P. E., "Counterproductive workplace behavior: Investigations of actors and targets", pp.151~174 (2005), APA
  122. Spector, P. E., "Counterproductive work behavior and organisational citizenship behavior: Are they opposite forms of active behavior?", Applied Psychology, 59, pp.21~39 (2010)
  123. Development of the counterproductive work behavior checklist (CWB-C), "Spector, P. E.", University of South Florida, ~ (2004)
  124. Spector, P. E., "The dimensionality of counterproductivity: Are all counterproductive behaviors created equal?", Journal of Vocational Behavior, 68, pp.446~460 (2006)
  125. Spector, P. E., "Nurse exposure to physical and nonphysical violence, bullying, and sexual harassment : A quantitative review", International Journal of Nursing Studies, 51, pp.72~84 (2014)
  126. Stanne, M. B., "Does competition enhance or inhibit motor performance : A meta-analysis", Psychological Bulletin, 125, pp.133~154 (1999)
  127. Stapel, D. A., "Competition, cooperation, and the effects of others on me", Journal of Personality and Social Psychology, 88, pp.1029~1038 (2005)
  128. Sterling, C. M., "Costly comparisons : Managing envy in the workplace", Organizational Dynamics, 44, pp.296~305 (2015)
  129. Sterling, C. M., "The consequences of benign and malicious envy in the workplace", Presented at Annu. Mee. Acad. Manag., 73rd (2013)
  130. Tai, K., "Envy as pain : Rethinking the nature of envy and its implications for employees and organizations", Academy of Management Review, 37, pp.107~129 (2012)
  131. Thompson, G., "Antecedents and Consequences of Envy", The Journal of Social Psychology, 156, pp.139~153 (2016)
  132. Tjosvold, D., "Team learning from mistakes : The contribution of cooperative goals and problem-solving", Journal of Management Studies, 41, pp.1223~1245 (2004)
  133. Van Der Vegt, G., "Team members’ affective responses to patterns of intragroup interdependence and job complexity", Journal of Management, 26, pp.633~655 (2000)
  134. Van Dyne, L., "Research in Organizational Behavior", pp.215~285 (1995), JAI Press
  135. Van Knippenberg, D., "Social identity and social exchange : Identification, support, and withdrawal from the job", Journal of Applied Social Psychology, 37, pp.457~477 (2007)
  136. Vardi, Y., "Misbehavior in organizations : A motivational framework", Organization Science, 7, pp.151~165 (1996)
  137. Vecchio, R., "Explorations in employee envy : Feeling envious and feeling envied", Cognition & Emotion, 19, pp.69~81 (2005)
  138. Walcot, P., "Envy and the greeks: A study of human behavior" (1978), Aris & Phillips
  139. Weiner, B., "An attributional theory of achievement motivation and emotion", Psychological Review, 92, pp.548~573 (1985)
  140. Weiner, B., "Attributional thoughts about consumer behavior", Journal of Consumer Research, 27, pp.382~387 (2000)
  141. Wilkin, C. L., "Green with envy and nerves of steel : Moderated mediation between distributive justice and theft", Personality and Individual Differences, 72, pp.160~164 (2015)
  142. Wong, A., "Organizational partnerships in China : Self-interest, goal interdependence, and opportunism", Journal of Applied Psychology, 90, pp.782~791 (2005)
  143. Zuckerman, M., "Attribution of success and failure revisited, or : The motivational bias is alive and well in attribution theory", Journal of Personality, 47, pp.245~287 (1979)

관련 논문AI추천

이 간행물의 다른 논문 (5건)