Workplace Intergenerational Climate and Job Satisfaction: Sequential Mediation of Trust and Knowledge Exchange
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
It is known that a cooperative climate between diverse generations is positively correlated with job satisfaction among employees. However, there is limited research on the process that explains how and why intergenerational climate is related to job satisfaction. Thus, based on intergroup contact theory and social exchange theory, this study examined the effect of intergenerational climate on job satisfaction and the mediating effects of trust and knowledge exchange. We analyzed data from 592 employees in South Korea by using structural equation modeling. The results showed that intergenerational climate was positively related to job satisfaction. Knowledge exchange mediated the positive relationship between intergenerational climate and job satisfaction. Lastly, trust and knowledge exchange sequentially mediated the positive relationship between intergenerational climate and job satisfaction. This study contributes to the literature on intergenerational climate and knowledge exchange by identifying the mechanism between intergenerational climate and job satisfaction and discovering a new antecedent of knowledge exchange. The findings also have practical implications for human resource practitioners in organizations.
Abstract
It is known that a cooperative climate between diverse generations is positively correlated with job satisfaction among employees. However, there is limited research on the process that explains how and why intergenerational climate is related to job satisfaction. Thus, based on intergroup contact theory and social exchange theory, this study examined the effect of intergenerational climate on job satisfaction and the mediating effects of trust and knowledge exchange. We analyzed data from 592 employees in South Korea by using structural equation modeling. The results showed that intergenerational climate was positively related to job satisfaction. Knowledge exchange mediated the positive relationship between intergenerational climate and job satisfaction. Lastly, trust and knowledge exchange sequentially mediated the positive relationship between intergenerational climate and job satisfaction. This study contributes to the literature on intergenerational climate and knowledge exchange by identifying the mechanism between intergenerational climate and job satisfaction and discovering a new antecedent of knowledge exchange. The findings also have practical implications for human resource practitioners in organizations.
참고문헌 (98)
- Ahmad, F., "Impacts of knowledge sharing : A review and directions for future research", Journal of Workplace Learning, 31(3), pp.207~230 (2019)[DOI]
- Allport, G., "The Nature of Prejudice" (1954), Addison-Wesley
- Ayalon, L., "Contemporary perspectives on ageism" (2018), Springer Nature
- Bakker, A. B., "The job demands-resources model : State of the art", Journal of Managerial Psychology, 22(3), pp.309~328 (2007)[DOI]
- Blau, P. M., "Exchange and power in social life" (1964), Wiley
- Brimhall, K. C., "The critical role of workplace inclusion in fostering innovation, job satisfaction, and quality of care in a diverse human service organization", Human Service Organizations: Management, Leadership & Governance, 42(5), pp.474~492 (2018)[DOI]
- Brimhall, K. C., "The mediating role of inclusion : A longitudinal study of the effects of leader-member exchange and diversity climate on job satisfaction and intention to leave among child welfare workers", Children and Youth Services Review, 40, pp.79~88 (2014)[DOI]
- Burmeister, A., "Being perceived as a knowledge sender or knowledge receiver : A multistudy investigation of the effect of age on knowledge transfer", Journal of Occupational and Organizational Psychology, 91(3), pp.518~545 (2018)[DOI]
- Burmeister, A., "Explaining age differences in the motivating potential of intergenerational contact at work", Work, Aging and Retirement, 7(3), pp.197~213 (2021)[DOI]
- Burmeister, A., "Understanding the motivational benefits of knowledge transfer for older and younger workers in age-diverse coworker dyads : An actor-partner interdependence model", Journal of Applied Psychology, 105(7), pp.748~759 (2020)[DOI]
- Chen, I. Y., "Examining the factors influencing participants’knowledge sharing behavior in virtual learning communities", Journal of Educational Technology & Society, 12(1), pp.134~148 (2009)
- Choi, D. H., "The Effect of intergenerational harmony on voice behavior : Mediation effects of psychological safety and perspective taking tested by multigroup analysis", Korean Journal of Industrial and Organizational Psychology, 35(4), pp.701~724 (2022)[DOI]
- Chow, W. S., "Social network, social trust and shared goals in organizational knowledge sharing", Information &Management, 45(7), pp.458~465 (2008)[DOI]
- Chung, S., "An exploratory study on generational conflict in the workplace among employees in private-sector companies : A search for generational solidarity in the labor market", Korean Journal of Gerontological Social Welfare, 77(4), pp.195~226 (2022)[DOI]
- Deci, E. L., "Intrinsic motivation and self-determination in human behavior" (1985), Plenum Press
- Demerouti, E., "The job demands-resources model of burnout", Journal of Applied Psychology, 86(3), pp.499~512 (2001)[DOI]
- De Vries, R. E., "Explaining knowledge sharing : The role of team communication styles, job satisfaction, and performance beliefs", Communication Research, 33(2), pp.115~135 (2006)[DOI]
- Desmette, D., "When a"worker"becomes an"older worker" : The effects of age-related social identity on attitudes towards retirement and work", Career Development International, 13(2), pp.168~185 (2008)[DOI]
- Donizzetti, A. R., "Ageism in an aging society : The role of knowledge, anxiety about aging, and stereotypes in young people and adults", International Journal of Environmental Research and Public Health, 16(8), pp.1329~ (2019)[DOI]
- Ellinger, A. D., "Supervisory coaching behavior, employee satisfaction, and warehouse employee performance : A dyadic perspective in the distribution industry", Human Resource Development Quarterly, 14(4), pp.435~458 (2003)[DOI]
- Fareed, M. Z., "Transformational leadership and project success : The mediating role of trust and job satisfaction", Frontiers in Psychology, 13, pp.954052~ (2022)[DOI]
- Fasbender, U., "To share or not to share : A social-cognitive internalization model to explain how age discrimination impairs older employees’knowledge sharing with younger colleagues", European Journal of Work and Organizational Psychology, 30(1), pp.125~142 (2021)[DOI]
- Feeney, M. K., "Mentoring and network ties", Human Relations, 61(12), pp.1651~1676 (2008)[DOI]
- Firzly, N., "Let’s work together : Assessing the impact of intergenerational dynamics on young workers’ ageism awareness and job satisfaction", Canadian Journal on Aging, 2021, pp.40(3), 489~499
- Frone, M. R., "Interpersonal conflict at work and psychological outcomes : Testing a model among young workers", Journal of Occupational Health Psychology, 5(2), pp.246~255 (2000)[DOI]
- Furunes, T., "Age discrimination in the workplace : Validation of the Nordic Age Discrimination Scale(NADS)", Scandinavian Journal of Psychology, 51(1), pp.23~30 (2010)[DOI]
- Garson, G. D., "Testing statistical assumptions" (2012), Statistical Associates Publishing
- Gowland, R., "The Social Archaeology of Funerary Remains", pp.143~154 (2006), Oxbow Books
- Griffin, B., "The longitudinal effects of perceived age discrimination on the job satisfaction and work withdrawal of older employees", Work, Aging and Retirement, 2(4), pp.415~427 (2016)[DOI]
- Güçer, E., "Organizational trust and job satisfaction : A study on hotels", Business Management Dynamics, 4(1), pp.12~28 (2014)
- Guinot, J., "Interpersonal trust, stress and satisfaction at work : An empirical study", Personnel Review, 43(1), pp.96~115 (2014)[DOI]
- Han, J., "The relationships among perceived discrimination, self-perceptions of aging, and depressive symptoms : A longitudinal examination of age discrimination", Aging & Mental Health, 19(8), pp.747~755 (2015)[DOI]
- Harman, H. H., "Modern factor analysis" (1976), University of Chicago press
- Harris, J. I., "Types of workplace social support in the prediction of job satisfaction", The Career Development Quarterly, 56(2), pp.150~156 (2007)[DOI]
- Hezlett, S. A., "Linking mentoring and social capital : Implications for career and organization development", Advances in Developing Human Resources, 9(3), pp.384~411 (2007)[DOI]
- Ho, G. H., "Are MZ generation employees really demanding individualist? : A study of participants’subjective perceptions of gen MZ employee characteristics as portrayed in the media", Korean Journal of Journalism and Communication Studies, 67(1), pp.272~315 (2023)[DOI]
- Hwang, J., "Organizational inclusion, commitment, and turnover among child welfare workers : A multilevel mediation analysis", Administration in Social Work, 36(1), pp.23~39 (2012)[DOI]
- Hyun, J. H., "The relationships of knowledge sharing, innovative behavior, job satisfaction and job performance", Doctor, pp.2019
- Jeong, S., "A validation study of the Korean version of the workplace intergenerational climate scale(K-WICS)", Korean Journal of Culture and Social Issue, 29(4), pp.429~453 (2023)[DOI]
- "Enhancing internal communication and collaboration... Building a knowledge-sharing work environment" (2023)[URL]
- Kim, J., "Perceived(in)justice and response behavior of civil servants of MZ generation using Farrell model : Comparative study of MZ generation and older generation civil servants", The Korean Journal of Public Administration, 30(4), pp.141~175 (2021)[DOI]
- Kim, N., "Varying importance of the work-life balance dimension of career success for Korean accountants : The effects of gender and generation", SHS Web of Conferences, 132, pp.01002~ (2022)
- Kim, S. E., "The study on the relationships between leader’s emotional intelligence, organizational justice, trust, and organizational effectiveness: Focused on examining affect-and cognition-based trust", Doctor, pp.2010
- Kim, S. L., "The effect of coworker knowledge sharing on performance and its boundary conditions : An interactional perspective", Journal of Applied Psychology, 100(2), pp.575~582 (2015)[DOI]
- King, S. P., "The workplace intergenerational climate scale(WICS) : A self-report instrument measuring ageism in the workplace", Journal of Organizational Behavior, 38(1), pp.124~151 (2017)[DOI]
- Kline, R. B., "Principles and practice of structural equation modeling" (2016), Guilford
- "Comprehensive diagnosis report on intergenerational conflict and corporate culture in the workplace" (2020)[URL]
- Kuo, T. H., "How expected benefit and trust influence knowledge sharing", Industrial Management & Data Systems, 113(4), pp.506~522 (2013)[DOI]
- Lagacé, M., "Building on intergenerational climate to counter ageism in the workplace? A cross-organizational study", Journal of Intergenerational Relationships, 17(2), pp.201~219 (2019)[DOI]
- Leat, M., "Interpersonal trust at work, intrinsic motivation, work-related tension and satisfaction in Egypt", International Journal of Workplace Health Management, 2(2), pp.180~194 (2009)[DOI]
- "Different, but too different... Companies dealing with generational conflict" (2021)[URL]
- Lee, J., "Item parceling : Understanding and applying the principles", Korean Journal of Psychology : General, 35(2), pp.327~353 (2016)[DOI]
- "Half of the MZ generation has no thoughts of executive promotion... Dissatisfaction with the company as well" (2023)[URL]
- "Investment in enhancing NCSOFT employees’ capabilities, organizing an event to share know-how for supporting certification acquisition" (2023)[URL]
- Lin, S. C., "Impacts of coworkers’ relationships on organizational commitment-and intervening effects of job satisfaction", African Journal of Business Management, 5(8), pp.3396~3409 (2011)[DOI]
- Macdonald, J. L., "Ageism in the workplace : The role of psychosocial factors in predicting job satisfaction, commitment, and engagement", Journal of Social Issues, 72(1), pp.169~190 (2016)[DOI]
- Madera, J. M., "Psychological diversity climate : Justice, racioethnic minority status and job satisfaction", International Journal of Contemporary Hospitality Management, 28(11), pp.2514~2532 (2016)[DOI]
- Malik, M. S., "Impacts of organizational knowledge sharing practices on employees’job satisfaction : Mediating roles of learning commitment and interpersonal adaptability", Journal of Workplace Learning, 30(1), pp.2~17 (2018)[DOI]
- Mayer, R. C., "An integrative model of organizational trust", Academy of Management Review, 20(3), pp.709~734 (1995)[DOI]
- McAllister, D. J., "Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations", Academy of Management Journal, 38(1), pp.24~59 (1995)[DOI]
- McConatha, J. T., "Ageism, Job engagement, negative stereotypes, intergenerational climate, and life satisfaction among middle-aged and older employees in a university setting", International Journal of Environmental Research and Public Health, 19(13), pp.7554~ (2022)[DOI]
- Moorman, R. H., "The influence of cognitive and affective based job satisfaction measures on the relationship between satisfaction and organizational citizenship behavior", Human Relations, 46(6), pp.759~776 (1993)[DOI]
- Nagarajan, N. R., "Defining organizational contributions to sustaining an ageing workforce : A bibliometric review", European Journal of Ageing, 16, pp.337~361 (2019)[DOI]
- Newman, A., "Psychological safety : A systematic review of the literature", Human Resource Management Review, 27(3), pp.521~535 (2017)[DOI]
- Park, O. S., "An exploratory study on the characteristics of ‘organizational generation’ subculture", Korean Journal of Management, 9(1), pp.43~82 (2001)
- Park, S., "Exploring the generation gap in the workplace in South Korea", Human Resource Development International, 21(3), pp.276~283 (2018)[DOI]
- Pettigrew, T. F., "Intergroup contact theory", Annual Review of Psychology, 49(1), pp.65~85 (1998)[DOI]
- Posthuma, R. A., "Age stereotypes in the workplace : Common stereotypes, moderators, and future research directions", Journal of Management, 35(1), pp.158~188 (2009)[DOI]
- Rafique, G. M., "Relationship between knowledge sharing and job satisfaction : A systematic review", Information and Learning Science, 119(5), pp.295~312 (2018)[DOI]
- Rutten, W., "The impact of(low)trust on knowledge sharing", Journal of Knowledge Management, 20(2), pp.199~214 (2016)[DOI]
- Sankowska, A., "Relationships between organizational trust, knowledge transfer, knowledge creation, and firm’s innovativeness", The Learning Organization, 20(1), pp.85~100 (2013)[DOI]
- Scanlan, J. N., "Relationships between burnout, turnover intention, job satisfaction, job demands and job resources for mental health personnel in an Australian mental health service", BMC Health Services Research, 19(1), pp.1~11 (2019)[DOI]
- Schaufeli, W. B., "Applying the job demands-resources model", Organizational Dynamics, 2(46), pp.120~132 (2017)[DOI]
- Schneider, B., "Organizational climate and culture", Annual Review of Psychology, 64, pp.361~388 (2013)[DOI]
- Schuman, H., "Generations and collective memories", American Sociological Review, 54(3), pp.359~381 (1989)[DOI]
- Shehab, S., "Knowledge sharing behaviour among head nurses in online health communities : The moderating role of knowledge self-efficacy", PloS one, 18(1), pp.e0278721~ (2023)[DOI]
- Siemsen, E., "The influence of psychological safety and confidence in knowledge on employee knowledge sharing", Manufacturing & Service Operations Management, 11(3), pp.429~447 (2009)[DOI]
- Simon, L. S., "In good company? A multi-study, multi-level investigation of the effects of coworker relationships on employee well-being", Journal of Vocational Behavior, 76(3), pp.534~546 (2010)[DOI]
- Spector, P. E., "Job satisfaction: Application, assessment, causes and consequences" (1997), SAGE
- Suh, A., "Exploring the effects of online social ties on knowledge sharing : A comparative analysis of collocated vs dispersed teams", Journal of Information Science, 36(4), pp.443~463 (2010)[DOI]
- Sun, J., "Is well-being associated with the quantity and quality of social interactions", Journal of Personality and Social Psychology, 119(6), pp.1478~1496 (2020)[DOI]
- Sung, K. T., "Elder respect among young adults : Exploration of behavioral forms in Korea", Ageing International, 28, pp.279~294 (2003)[DOI]
- Tajfel, H., "Social identity and intergroup behaviour", Social Science Information, 13(2), pp.65~93 (1974)[DOI]
- Thompson, E. R., "A brief index of affective job satisfaction", Group &Organization Management, 37(3), pp.275~307 (2012)[DOI]
- Toomey, E. C., "Encyclopedia of Geropsychology" (2015), Springer
- Trivellas, P., "The impact of knowledge sharing culture on job satisfaction in accounting firms. The mediating effect of general competencies", Procedia Economics and Finance, 19, pp.238~247 (2015)[DOI]
- Truxillo, D. M., "Supporting the aging workforce : A review and recommendations for workplace intervention research", Annual Review of Organizational Psychology and Organizational Behavior, 2(1), pp.351~381 (2015)[DOI]
- Truxillo, D. M., "Perceptions of older versus younger workers in terms of big five facets, proactive personality, cognitive ability, and job performance", Journal of Applied Social Psychology, 42(11), pp.2607~2639 (2012)[DOI]
- Urbancová, H., "Factors influencing age management in organisations in the Czech Republic", Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 65(1), pp.347~356 (2017)[DOI]
- Van den Broeck, A., "A review of self-determination theory’s basic psychological needs at work", Journal of Management, 42(5), pp.1195~1229 (2016)[DOI]
- Volmer, J., "Reciprocal relationships between leader-member exchange(LMX)and job satisfaction : A cross-lagged analysis", Applied Psychology, 60(4), pp.522~545 (2011)[DOI]
- Wainwright, D., "Extending working life and the management of change. Is the workplace ready for the ageing worker?", Ageing & Society, 39(11), pp.2397~2419 (2019)[DOI]
- Wang, S., "Knowledge sharing : A review and directions for future research", Human Resource Management Review, 20(2), pp.115~131 (2010)[DOI]
- Wang, M., "Employee retirement : A review and recommendations for future investigation", Journal of Management, 36(1), pp.172~206 (2010)[DOI]
- Wegge, J., "Age diversity and age-based faultlines in teams: Understanding a Brezel phenomenon requires a Brezel theory", Work, Aging and Retirement, 6(1), pp.8~14 (2020)[DOI]
- Weston, R., "A brief guide to structural equation modeling", The Counseling Psychologist, 34(5), pp.719~751 (2006)[DOI]
- Witherspoon, C. L., "Antecedents of organizational knowledge sharing : A metaanalysis and critique", Journal of Knowledge Management, 17(2), pp.250~277 (2013)[DOI]
- Wu, W. L., "Interpersonal trust and knowledge sharing : Moderating effects of individual altruism and a social interaction environment", Social Behavior and Personality : An International Journal, 37(1), pp.83~93 (2009)[DOI]
