호텔 하우스키핑 외국인근로자의 생산성 관리 방안에 관한 탐색적 연구 - 심층면접법에 의한 정성적 접근 -
An Exploratory Study on the Productivity Management Plan of Hotel Housekeeping Foreign Workers - A Qualitative Approach by In-depth Interview -
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This study aims to conduct in-depth interviews with hotel company managers of the room management and human resources department of the hotel company employing foreign workers and foreign workers working in the room department, and based on the contents and results, to identify the current status and problems of hotel company outsourcing and foreign management, and to illuminate strategic human resource management plan from the corporate productivity perspective. Ultimately, this study aims to suggest a comprehensive human resource management development plan for efficient foreign management plan and sustainable competitiveness of hotel companies. As a result of in-depth interviews, the problem of foreign workers in hotel companies was attributable to the deepening of job hunting due to oversupply. Especially, the problem of outsourcing management according to the employment of foreign workers was caused by the problem of service productivity management, the problem of job education, and the recognition of discrimination treatment. Therefore, it is necessary to improve the recognition of discrimination to provide satisfaction of foreign workers, provide sustainable work environment, and change according to the absence of communication.
Abstract
This study aims to conduct in-depth interviews with hotel company managers of the room management and human resources department of the hotel company employing foreign workers and foreign workers working in the room department, and based on the contents and results, to identify the current status and problems of hotel company outsourcing and foreign management, and to illuminate strategic human resource management plan from the corporate productivity perspective. Ultimately, this study aims to suggest a comprehensive human resource management development plan for efficient foreign management plan and sustainable competitiveness of hotel companies. As a result of in-depth interviews, the problem of foreign workers in hotel companies was attributable to the deepening of job hunting due to oversupply. Especially, the problem of outsourcing management according to the employment of foreign workers was caused by the problem of service productivity management, the problem of job education, and the recognition of discrimination treatment. Therefore, it is necessary to improve the recognition of discrimination to provide satisfaction of foreign workers, provide sustainable work environment, and change according to the absence of communication.
참고문헌 (35)
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