트럭운송업체와의 전략적 협력이 운송업체의 서비스성과와 사용자의 공급체인 성과에 미치는 영향
The Impact of Strategic Collaboration with Truck Carriers on Providers' Service Performance and User's Supply Chain Performance
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초록
이 연구는 트럭운송업체와 사용자 간의 전략적 협력이 트럭운송업체의 서비스 성과와 사용자의 공급체인 성과에 미치는 영향에 관하여 고찰하고자 한다. 연구의 결과를 통해 트럭운송업체와의 협력은 사용자의 성과에 영향을 미치지만 사용자는 선택적인 분야에서만 트럭운송업체와 협력의 관계를 맺고 있음을 알 수 있었다. 또한 트럭운송업체와 사용자 간의 협력관계는 트럭운송업체의 서비스성과에는 영향을 미치나 사용자의 공급체인 성과에는 직접적인 영향을 미치지 않으며, 트럭운송업체의 서비스성과는 사용자의 공급체인 성과에 영향을 미치고 있음을 알 수 있었다.
Abstract
This study investigates the impact of strategic collaboration with motor carriers on users' satisfaction level and organizational performance in U.S. Even though the collaboration with their motor carriers has an significant impact on organizational performance, firms collaborate with motor carriers in selective areas. Strategic collaboration with motor carriers has a direct impact on motor carriers' performance but not on users' performance. The performance improvement of motor carriers has a significant impact on users' performance.
참고문헌 (57)
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