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국제물류서비스에서 공급자와 고객 간의 공급사슬협력 영향요인과 성과

Performance and Influencing Factors of Supply Chain Collaboration between Supplier and Customer in International Logistics Service

윤광운|배희성
한국해운물류학회 (The Korean Association Of Shipping And Logistics, Inc.)|2009.06|해운물류연구 (Journal of Shipping and Logistics)|제25권 제2호|pp. 411-442|DOI 10.37059/tjosal.2009.25.2.411

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성과영향요인performancesupply chain collaboration공급사슬협력influencing factors해운물류기업국제물류서비스shipping and logistics firms
주제분류해상운송학

초록

본 연구는 국제물류서비스에서 공급자와 고객 간의 공급사슬협력 영향요인과 성과 간의 관계를 서비스공급자의 관점에서 확인하는 것을 목적으로 한다. 연구목적을 달성하기 위해 변수 간의 이론적 관계는 선행연구를 통해 확인하였고, 이에 따른 연구모형 및 연구가설을 제시하였다. 분석방법으로 신뢰성과 타당성은 크론바흐 알파 값 및 탐색적 요인분석과 확인적 요인분석을 통해 확인하였으며, 변수 간의 관계는 구조방정식 모형분석을 통해 확인하였다. 분석은 SPSS 12.0과 AMOS 4.0을 이용하였다. 분석결과는 다음과 같다. 첫째, 물류정보시스템의 활용수준이 높을수록 공급사슬협력수준은 높다. 둘째, 중간관리자는 공급사슬협력에 유의한 영향을 미친다. 셋째, 공식화는 공급사슬협력에 정(+)의 영향을 미친다. 넷째, 집중화는 공급사슬협력에 부(-)의 영향을 미친다. 다섯째, 보상시스템은 공급사슬협력에 정(+)의 영향을 미친다. 여섯째, 공급사슬협력수준이 높을수록 비용절감수준은 높다. 일곱째, 공급사슬협력수준이 높을수록 서비스성과도 높다.

Abstract

In competitive environment, shipping and logistics firms should consider supply chain collaboration with service provider in international logistics process. The aims of this research are to get the influencing factors of the collaboration, analyse causal link between the factors and the collaboration, and confirm an influence both the collaboration and performance. The methodologies of this research used three kinds that one verified a validity through an exploratory and a confirmatory factor analysis, another analysed a reliability through cronbach alpha coefficient, and the third confirmed a causal link between independent variables, parameter and dependent variables through structural equation modeling analysis. The results of this research are as follows. First, logistics information system had an influence on supply chain collaboration by providing the foundation for the system utilization in international logistics process. Second, this research have convinced itself that it can recognize the importance of managers in the effecting collaboration in logistics process. Managers spread a cooperative attitude between the staff, therefore, they could play roles in fostering the collaboration. Third, formalization was found to be a positive effect to the collaboration. The effect is an opposite concerning with hypotheses because shipping and logistics firms should work through the contract with customer as shipper. Hence, formalization influence positively to the collaboration because they are working through a formal rules and process. On the other side, centralization has an negative influence on the collaboration and reward system influence positively to the collaboration. Forth, supply chain collaboration significantly influences performance, which implies that firms could promote cooperation and collaboration across internal and external process of a firm to achieve performance as the logistical effectiveness and efficiency.

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