노인복지시설 종사자의 노동실태와 정책과제

Abstract

The increase of the workers of welfare facilities for the aged(WWFA) due to the increase in the elderly population and the marketization of social welfare emerged as policy tasks that need to be addressed urgently, receiving continuous criticism regarding their labor conditions and the quality of service of clients. Therefore, in the necessity of research focusing on WWFA, eight study participants were selected considering the type of facility and occupation, and qualitative research was conducted through in-depth interviews while maintaining the research ethics and rigor. Interview questions were about WWFA's working conditions and labor conditions, and the essential themes extracted as a result of the analysis were ordinary wage and calculation standards in the former case, occupation remuneration levels and career recognition, allowances, and the need to manage the government's remuneration system. In the latter case, manpower placement, right to rest, flexible working arrangement, turnover intention, and safety environment of workers appeared. Based on the research results, related policy tasks were derived to improve the labor welfare of WWFA and the service quality of clients.