델파이 기법을 활용한 자치경찰제 성과관리모형 개발 연구

Abstract

Discussion on the introduction of the autonomous police system in Korea was implemented in earnest from July 2021 after numerous conflicts and debates after liberation. About two years have passed since the introduction of the autonomous police system, but I have doubts about the perspective and criteria for evaluating the current system. In terms of time when local autonomy was implemented, people have high expectations for not only the introduction of the system but also the quality improvement of public security services, as it has been discussed and conflicted over the autonomous police system as a long-cherished project. In addition, for the correct settlement of the autonomous police system, standards and methods are needed to check how efficiently public security services and various tasks are being implemented. Efforts are currently being made to measure the performance of police organizations, but there are various limitations such as unit project-centered, quantity-centered, and undisclosed results. Therefore, in order to develop a model that can measure the performance of public safety services, this study selected two expert panelists, police administration majors and police officers, to study the content validity verification for the development of the performance management model of the autonomous police system and the composition of the measurement index. A series of Delphi surveys and questionnaires were conducted, and analysis was conducted using SPSS win 24.0 and A-mos 21.0 statistical packages to identify the suitability of the performance management model for the autonomous police system. The results of this study are as follows. First, the police officer is a performance management model of the autonomous police system. Performance goal management is a safe community and quality of life for residents, community leadership management is a police officer's integrity and truthful leadership, and mutual trust management is trust and communication among members. appeared in Second, police officers are a performance management model for the autonomous police system. Local community environment management improves awareness of police stations and police officers. Organizational culture improvement appeared from the process point of view. Third, the police officer is a performance management model for the autonomous police system. In service quality management, the dignity of police officers and ease of access to citizens are evaluated, and in evaluation management, fair work evaluation for employees is performed. and in terms of results.