장애 영유아 교사의 감정노동이 직무스트레스에 미치는 영향: 회복탄력성의 매개효과를 중심으로
The Effect of Emotional Labor on Job Stress in Disabled Infant Teachers : Focusing on Mediating Effects of Resilience
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초록
본 연구에 목적은 장애 영유아 교사의 감정노동이 직무스트레스 미치는 영향을 파악하고, 이들 관계에서 회복탄력성의 매개효과를 파악하기 위함이다. 연구대상은 중앙 육아종합지원센터에 등록된 수도권(서울, 경기도)의 장애아 전문어린이집 장애 영유아 교사이며, 자기기입식 설문조사를 실시하여 203부룰 회수하고 불성실한 응답 9부을 제외한 194부를 분석하였다. 연구결과 첫째, 감정노동 수준이 높을수록 직무스트레스가 높게 나타났다. 둘째, 감정노동 수준이 높을수록 회복탄력성이 낮았다. 셋째, 감정노동이 직무스트레스에 미치는 영향에서 회복탄력성이 부분매개효과를 나타냈다. 따라서, 장애 영유아 교사의 직무스트레스를 예방하고 회복탄력성을 증진시킬 수 있는 방안이 필요하다.
Abstract
The purpose of this study is to understand the impact of emotional labor of disabled infant teachers on job stress and to understand the mediated effect of resilience in these relationships. The subject of the study is a disabled infant teacher at a daycare center specialized in disabled children. The survey was conducted on a self-contained basis, and a total of 203 copies were recovered and 194 were analyzed except for 9 unfaithful responses. First, the higher the level of emotional labor, the higher the job stress. Second, the higher the level of emotional labor, the lower the resilience. Third, resilience had a partial mediated effect in the impact of emotional labor on job stress. Therefore, measures are needed to prevent job stress and improve resilience for disabled infant teachers.
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