상업스포츠시설의 서비스회복 공정성과 감정, 고객만족 및 충성도의 관계

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참고문헌 (78)

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14. 이정란, "대형할인점 점포 속성과 감정이 고객만족과 충성도에 미치는 영향: 점포수준에서의 고객기준 생산성 평가", 생산성논집, 21(3), pp.185~209 (2007), 한국생산성학회
15. 임기태, "프로스포츠 종목별 충성도 구축에 있어 동일시와 감정의 역할 관계 분석", 체육과학연구, 19(1), pp.69~79 (2008), 국민체육진흥공단 체육과학연구원
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