시민참여를 통한 성과측정
Citizen Participatory Performance Measurement in Local Government
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참고문헌
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초록
적극적인 시민참여를 통한 지역주민들의 다양한 의견이 지방정부의 성과측정과정에 지속적으로 반영될 수 있는 방법을 탐색하기 위해서 본 연구는 시민참여적 성과측정 모형을 제시하고 미국 Iowa주의 시민참여적 성과측정 프로젝트(Citizen-Initiated Performance Assessment: CIPA)를 주인으로서의 시민(Citizens-as-owner)이란 개념을 강조하여 분석하였다. CIPA프로젝트에서는 정보의 공유와 주민과 공무원들의 교육을 통하여 시민들이 주인으로서 적극적인 참여를 하여 공무원들과 협력하여 성과지표를 만들고 공유된 성과정보를 바탕으로 성과를 측정하였다. 이처럼 적극적인 시민참여를 통한 지방정부의 성과측정은 공무원들과 시민들로 하여금 지방정부의 활동에 대한 책임감을 담보할 수 있고, 성과측정과정에 참여함으로서 주민들의 지역사회에 대한 자신들의 비전과 정책적 우선순위를 정책에 반영할 수 있다.
Abstract
To explore the way by which local governments encourage and sustain citizen input into the performance measurement process through the active participation, this study applies pivotal elements of citizen participation emphasizing on citizens as owner to the Iowa’s Citizen-Initiated Performance Assessment project that citizens actively participated and made their own performance measures and evaluate based on the shared performance information, and legitimizing performance measurement through the empowering and educating to the citizens and administrators. Citizen participatory performance measurement can benefit both public officials and citizens. It can also help public officials account for their activities and help managers keep track of the progress of programs to better discern whether programs are being implemented toward goals. By participating in the process of performance measurement, citizens can input their vision and priorities to public policy.
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