IPA분석을 활용한 예술고등학교 모델 전공수업 중요도와 만족도 차이

Abstract

This research is purposed to distinguish the elements that we need to improve or maintain from all of which influence major class by identifying the difference in importance and satisfaction of the students majoring in model at Arts High School. Out of Self Administration Method type of questionnaires that were filled by and retrieved from a population of fashion model students and the 1st to 3rd grade high school students of H Arts High School located in Seoul, 171 questionnaires were used for the final analysis. The following conclusion was reached by a frequency analysis which was initially performed on the retrieved 171 questionnaires using SPSS1.0 followed by a set of analyses for the feasibility and reliability such as exploratory factor analysis, reliability analysis using Cronbach's α coefficient, independentsampling t-test, paired t-test, one-way ANOVA and IPA Matrix analysis. First, an analysis of differences in importance by gender showed a significant difference. Second, an analysis of differences in satisfaction by grade showed a significant difference. Third, an analysis of differences in satisfaction by gender showed no significant difference. Fourth, an analysis of differences in satisfaction by grade showed a significant difference in teacher and facility, but no significant difference in curriculum and class atmosphere. Fifth, an analysis of differences between importance and satisfaction showed a significant difference. Sixth, from IPA Matrix analysis which measures the importance and the satisfaction of model major class at Arts High School, the following 16 items fall into Quadrant 1 which indicates high importance and high satisfaction: communication skill, motivation, interest in individual, relationship with students, compliment and encouragement, notice announcement, reliable class atmosphere, relaxed class atmosphere, question and answer friendly class atmosphere, class atmosphere with good student management, equal learning opportunity, accurate feedback, class atmosphere with classmates, goal oriented class atmosphere, class atmosphere providing a sense of self-confidence, class atmosphere providing a sense of accomplishment. The following 5 items fall into Quadrant 2 which indicates high importance and low satisfaction: cleanliness of practical room, materials and equipment in practical room, size of practical room, convenience and security of practical room. The following 4 items fall into Quadrant 3 which indicates low importance and low satisfaction: design of practical room, relaxation facility, theoretical class and syllabus. Lastly, the following 7 items fall into Quadrant 4 which indicates low importance and high satisfaction: sufficient consultation, class difficulty, class timetable, reference materials, class progress, class population, interesting atmosphere in class. The research finding provides a variety of implications to a better education service. Especially, it clearly indicates that there is a need to prioritize improvement and solutions to the facility related elements placed in Quadrant 2