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직장 내 회의의 갈등 유발 요인 탐색

Review on Conflict-inducing Factors in Workplace Meetings

전은주|서영진|김평원
한국화법학회 (The Korean Association Of Speech Communication)|2017.02|화법연구 (Journal of Speech Communication)|제35호|pp. 1-34|DOI 10.18625/jsc.2017..35.1

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키워드

의사소통workplacecommunication갈등conflictmeeting회의직장성패의사소통 개방성회의 기술success and failureopenness in communicationmeeting skills
주제분류한국어와문학

초록

The main purpose of this study is to locate factors of conflict-inducing communication and discuss the critical factors influencing the success and failure of workplace meetings in Korea. A questionnaire survey was administered to 326 office workers to find out conflict-triggering situations in interaction and communication activities based on perceptions of past experience. An exploratory factor analysis was conducted with the data collected through the questionnaire survey. The study comes to the conclusion that there are two main conflict-inducing factors, ‘a lack of openness in communication’ and ‘a lack of meeting skills’, in Korean workplace meetings. The study provides ideas, for future studies on approaching conflict-triggering situations in interaction and communication activities of participants in meetings. The result of the study sheds some light on how to ensure effective and successful meetings at the workplace.

Abstract

The main purpose of this study is to locate factors of conflict-inducing communication and discuss the critical factors influencing the success and failure of workplace meetings in Korea. A questionnaire survey was administered to 326 office workers to find out conflict-triggering situations in interaction and communication activities based on perceptions of past experience. An exploratory factor analysis was conducted with the data collected through the questionnaire survey. The study comes to the conclusion that there are two main conflict-inducing factors, ‘a lack of openness in communication’ and ‘a lack of meeting skills’, in Korean workplace meetings. The study provides ideas, for future studies on approaching conflict-triggering situations in interaction and communication activities of participants in meetings. The result of the study sheds some light on how to ensure effective and successful meetings at the workplace.

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