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소방행정조직의 사회적 자본, 지식공유 및 서비스 성과 간의 구조적 관계 분석

Structural Relationship among Social Capital, Knowledge Sharing, and Service Performance in the Fire Administration

김석용|안성수
(사)위기관리이론과실천 (Crisis and Emergency Management: Theory and Praxis)|2019.09|Crisisonomy|제15권 제9호|pp. 61-77|DOI https://doi.org/10.14251/crisisonomy.2019.15.9.61

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참고문헌

키워드

지식공유knowledge sharingstructural social capitalcognitive social capital구조적 사회적 자본인지적 사회적 자본관계적 사회적 자본행정서비스 성과relational social capitaladministrative service performance

초록

본 연구는 경상남도 소방공무원들을 대상으로 소방행정조직의 사회적 자본이 지식공유에 미치는영향력과 이러한 지식공유가 소방행정서비스 성과에 미치는 영향을 검정하였다. 본 연구의 분석결과는 다음과 같다. 첫째, 관계적 사회적 자본을 제외하고 구조적 사회적 자본과 인지적 사회적 자본은 정보공유에 통계적으로 유의미한 영향을 미치는 것으로 조사되었다. 즉 구성원간의 공동목표인식과 비전공유 및 조직공유문화에 대한 이해도가 높을수록 구성원들 간의 정보공유는 촉진되는것으로 나타났다. 그러나 관계적 사회적 자본은 구성원 간의 정보공유를 높이지 못하는 것으로 나타났다. 둘째, 소방행정서비스 성과는 구조적 사회적 자본을 활성화하여 정보공유를 극대화할 때 향상될 수 있음을 확인하였다. 본 연구는 다음과 같은 한계점을 가진다. 횡단면적 방법을 사용하였으나소방행정서비스 성과는 시간이 지남에 따라 바뀔 수 있음으로 향후 연구는 종단적 연구를 통해 소방행정서비스 성과를 검증하는 것이 중요하다. 그리고 조직문화가 다를 경우 서비스성과에 미치는영향도 다를 수 있다는 점이다.

Abstract

The purpose of this study is to investigate the effect of social capital on knowledge sharing and the effect of knowledge sharing on the service performance of fire service administration. The structural relationship among those variables were analyzed based on the data collected from fire service officers in Gyeongnam province in South Korea. This study categorized social capital into three dimensions: structural, cognitive and relational. The results of this study are as follows. Both structural social capital and cognitive social capital have a statistically significant effect on information sharing, while the effect of relational social capital is not significant. This finding implies that, the higher level of understanding of common goal, vision sharing and organizational sharing culture among members, the more information sharing among members is promoted. However, relational social capital does not increase information sharing among members. It is also confirmed that fire service performance can be improved when information sharing is maximized by facilitating structural social capital. Further studies should address temporal patterns of their service performance and different effects by different organizational culture.

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