정신건강복지센터 종사자의 이직의도 영향요인
The Influencing Factors on Turnover Intention of Mental Health Welfare Center Workers
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초록
우리나라는 2003년 이후로 OECD 국가 중 자살률 1위 국가로 다양한 정신건강의 문제가 발생하여 사회적, 국가적 위기현상이 초래되고 있다. 공공 분야의 정신건강복지센터는 이에 대응하기 위해 기능과 필요성이 요구되나 종사자의 이직은 높은 실정이다. 본 연구의 목적은 정신건강복지센터에 근무하는 종사자의이직의도 영향요인을 파악하여 이직을 예방하고 전문직으로 업무수행을 하기 위한 기초자료로 활용하고자 한다. 연구 대상자는 부산, 울산, 경상남도의 정신건강복지센터 종사자 161명을 대상으로 실시하였다. 이 연구에서는 감정노동, 소진, 직무 불안정성은 이직의도에 유의한 양의 상관관계를 보였다. 이 관련요인들의 이직의도에 대한 설명력은 35.3%이었다. 따라서 근로자의 이직률을 낮추기 위해서는 근로환경개선, 감정노동 업무에 효율적인 대처를 위한 심리상담 및 중재프로그램 개발 및 보급, 고용안정을위한 정책개발 등의 개입이 필요하다.
Abstract
Since 2003, South Korea has been ranked first in suicide rates among OECD countries, leading to various mental health problems and causing social and national crises. Mental health welfare centers are required to respond to the crisis, but the turnover rate of workers is high. The purpose of this study is to identify the influencing factors on turnover intentions among professionals working in mental health welfare centers in order to prevent turnover and provide foundational data for performing specialized tasks. The subjects were 161 employees from mental health welfare centers in Busan, Ulsan, and Gyeongsangnam-do, South Korea. In this study, emotional labor, burnout, and job insecurity were had to significant positive (+) correlation to turnover intention. The explanatory power was turnover intention associated with these factors accounted for 35.3%. Therefore, interventions such as improvement of working environment, providing psychological counseling and intervention programs for efficient coping with emotional labor, and developing and implementing policies for employment stability are necessary to reduce turnover rates among workers.
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