비즈니스 코칭 프로세스와 코칭 행동 탐색
Coaching process & coaching behaviors in business settings
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초록
본 연구의 목적은 코칭 관련 선행연구 분석을 통하여 성공적인 비즈니스 코칭을 위해 필요한 코칭 프로세스와 각 프로세스별 코치들의 코칭행동들을 제안하는데 있다. 또한 국내 코칭 전문가들을 대상으로 본 연구에서 제시한 코칭 행동들의 실제 실천정도를 파악하여 코칭 프로세스와 코칭 행동들을 규명하고자 한다. 이를 위해 본 연구는 국내 코칭 전문가들을 대상으로 2차에 걸친 델파이 조사와 설문조사를 실시하였다. 델파이분석 결과 4개 코칭프로세스(계약, 자료수집·분석 및 피드백, 코칭 실행 및 추수지도, 평가)와 35개 코칭행동들이 결정되었다. 설문을 통한 코칭행동 실행정도를 분석한 결과 대체로 모든 항목에서 코치들의 수행정도가 높았다. 특히 35개 행동의 평균값(M=4.44)보다 높은 수행정도를 보인 항목은 20개 행동이었다. 또한 각 코칭프로세스별로 대표적 행동항목들을 제안하였다. 본 연구결과는 35개 코칭행동 가운데 3개 행동은 필수적 코칭행동으로 간주하기 어려울 수 있음을 제안하였다. 또한 준거 관련 타당도 확보를 위해 성별에 따른 코칭행동의 차이를 분석한 결과 통계적인 차이가 없었으며 코칭경력과 코칭프로세스 별 코칭행동의 상관분석에서 매우 약한 상관을 보였다. 결과적으로 성별과 코칭경력에 관계없이 전체코칭행동의 수행에 일관성과 안정성이 있음을 확인하였다. 이와 같은 결과를 바탕으로 본 연구는 코칭과 관련된 학문적·실천적 함의를 제안하였다.
Abstract
The purpose of this study has two folds: (1) to synthesize coaching process and coach's behaviors through a review of the literature published for the last decade (2) finally to identify the degree of practice of proposed coaching process and coaches' behaviors in organizational setting. To address these purposes, two different research methods were used: two-round delphi survey and a questionnaire survey. Through the literature review, four steps for coaching and thirty six coaching behaviors that are expected for coaches to conduct. Content validity was established by two round delphi survey: 4 steps for coaching and 35 coaching behaviors (one behavior item was excluded). Through a questionnaire, this study was checked the extent to which coaches are performing each coaching behavior. As a result, almost of all behaviors are frequently performed by coaches. However, 20 coaching behaviors need to be highlighted because their values are higher than the mean value(M=4.44) of all coaching behaviors. Also three behaviors may not be viewed as the essential coaching behaviors because the relatively lowest mean scores were shown. To establish criterian related validity, this study conducted t test and calculated Pearson correlation coefficient. In terms of the degree of performing coaching behaviors, there was no difference according to gender. And there was no (or very weak) relationship between coaching behaviors and the years of coaching experience. Finally, based upon the results, this study proposed some theoretical and practical implications.
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