AI스피커 기반의 스마트홈에서 서비스 디자인을 위한 태스크 플로우 가시화 툴킷 제안

Abstract

Background: Recently, artificial intelligence technology, which is a core technology, has been developed due to the 4th industrial revolution. Especially, the Internet of Things has combined with artificial intelligent speakers to provide a new user experience in a smart home environment. In smart home environment, a complex process is created as combined use of many IoTs and AI hubs. And users can control devices through various types of interaction. Methods: In this study, a task flow toolkit was purposed to look at the entire flow and each devices usage flow in the smart home based on AI speaker. Also toolkit is validated the value by applying case to toolkit and expert evaluating. Result: The task flow toolkit for a smart home can visualize process taking into account the relationship user and support provider as well as various interaction types and connectivity between AI speakers and home IoTs. In addition, the task flows of various IoTs and artificial intelligence services are provided in kit form, so designers can easily create process of smart home. Conclusion: The toolkit developed in this study is meaningful to look at the overall process, at the same time to compare the details of the flows. So it can help to find the contact point between the services by visualizing complex process occurred from combination of AI speakers and IoTs in smart home. Furthermore, by reusing the flow made from toolkit, designer can easily create a combined workflow of multiple services and discover opportunity with third party services.