호텔 직원의 공유리더십이 긍정심리자본과 변화지향 조직시민행동에 미치는 영향

Abstract

The purpose of this study is to identify the relationships among shared leadership, positive psychological capital, and change-oriented organizational citizenship behavior of hotel employees, and to verify their respective roles. The target hotels were selected among 4- and 5-star hotels located in the Seoul metropolitan area, Busan, and Jeju. Employees with more than one year of work experience in the selected hotels were chosen as the survey sample. The survey was conducted through self-administered questionnaires from June 15 to July 14, 2025, and a total of 347 valid responses were used for the final analysis. The results showed that shared leadership had a positive effect on positive psychological capital, and positive psychological capital had a positive effect on change-oriented organizational citizenship behavior. However, the direct effect of shared leadership on change-oriented organizational citizenship behavior was found to be statistically insignificant. This study holds academic significance in that it identified the roles of shared leadership and positive psychological capital as antecedents in enhancing change-oriented organizational citizenship behavior among hotel employees. In addition, it presents practical human resource management strategies for sustainable hotel management.