간호사의 커뮤니케이션 스타일에 따른 환자 만족도 연구
Satisfaction of Patients by Nurse's Communication Styles
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Purpose: The purpose of this study is to evaluate satisfaction of patients by nurse's communication styles. Methods: The subjects were 127 patients who were hospitalized in 3 general hospitals, in Seoul and Jeju. To evaluate nurse's communication style score and patient satisfaction score, the self-reported questionnaire was used. Nurse's communication style consisted of informative and affiliative communication sytles and each communicaion style included 5~6 questionnaire items. Each item was measured with 5-point Likerttype response format ranging from "strongly agree" to "strongly disagree" and each communication style point was calculated by the mean of 5~6 items point. Patient satisfaction scale was measured with 5-point Likert-type response format .Relation between nurse's communication styles and pateint satisfaction was tested by using regression linear analysis. Results: Informative and affiliative communication styles were positively related to patients' satisfaction. There was different relation between nurse's communication style and patients' satisfaction in subgroups of sex, age, educational level, hospital stay, disease severity level. Conclusion: To improve patient's satisfaction, it may be helpful to select an appropriate communication style of a nurse according to patient's characteristics.
Abstract
Purpose: The purpose of this study is to evaluate satisfaction of patients by nurse's communication styles. Methods: The subjects were 127 patients who were hospitalized in 3 general hospitals, in Seoul and Jeju. To evaluate nurse's communication style score and patient satisfaction score, the self-reported questionnaire was used. Nurse's communication style consisted of informative and affiliative communication sytles and each communicaion style included 5~6 questionnaire items. Each item was measured with 5-point Likerttype response format ranging from "strongly agree" to "strongly disagree" and each communication style point was calculated by the mean of 5~6 items point. Patient satisfaction scale was measured with 5-point Likert-type response format .Relation between nurse's communication styles and pateint satisfaction was tested by using regression linear analysis. Results: Informative and affiliative communication styles were positively related to patients' satisfaction. There was different relation between nurse's communication style and patients' satisfaction in subgroups of sex, age, educational level, hospital stay, disease severity level. Conclusion: To improve patient's satisfaction, it may be helpful to select an appropriate communication style of a nurse according to patient's characteristics.
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