The Role of Trust in Public Management: Accountability and Discretion
0
조회
0
다운로드
3
인용
0
참고문헌
키워드
초록
In competing expectations of the public toward the government, trust has gotten attention from the scholars because of requiring rich communication and collaboration between bureaucrats and citizens to solve the complex social problems and to deliver better public service. This paper analyzes (1) how government performance and social capital are associated with public trust and also (2) how government accountability and discretion is related to public trust in international level. The statistical results confirmed the previous theory that performance and social capital affect positively to trust in public in the international level. Also, trust has a possibility to be a mediation role of the tension between discretion and accountability. Yet, trust did not have a positive effect on discretion. This is an opposite result when considering existing literatures. Overall, this research provides partially an empirical support for the effort to progress the role of trust. This study implies that we should be aware of the importance of institutional design of trust in public management, in which the government and the citizens can cooperate, resulting in an effective government.
Abstract
In competing expectations of the public toward the government, trust has gotten attention from the scholars because of requiring rich communication and collaboration between bureaucrats and citizens to solve the complex social problems and to deliver better public service. This paper analyzes (1) how government performance and social capital are associated with public trust and also (2) how government accountability and discretion is related to public trust in international level. The statistical results confirmed the previous theory that performance and social capital affect positively to trust in public in the international level. Also, trust has a possibility to be a mediation role of the tension between discretion and accountability. Yet, trust did not have a positive effect on discretion. This is an opposite result when considering existing literatures. Overall, this research provides partially an empirical support for the effort to progress the role of trust. This study implies that we should be aware of the importance of institutional design of trust in public management, in which the government and the citizens can cooperate, resulting in an effective government.
참고문헌 (30)
- Behn, Robert D, "Rethinking Democratic Accountability" (2001), Brookings Institution
- Bertelli, Anthony M, "Madison’s Managers: Public Administration and the Constitution" (2006), The Johns Hopkins University Press
- Choudhury, Enamul, "Trust in Administration: An Integrative Approach to Optimal Trust", Administration & Society, 40(6), pp.586~620 (2008)
- Cooper, Christopher A, "The Importance of Trust in Government for Public Administration: The Case of Zoning", Public Administration Review, 68(3), pp.459~468 (2008)
- Denhardt, Robert. B, "Trust as Capacity : The Role of Integrity and Responsiveness", Public Organization Review, 2(1), pp.65~76 (2002)
- Forrer, John, "Public–Private Partnerships and the Public Accountability Question", Public Administration Review, 70(3), pp.475~484 (2010)
- Gay, Claudine, "Spirals of Trust? The Effect of Descriptive Representation on the Relation between Citizens and Their Government", American Journal of Political Science, 42, pp.717~732 (2002)
- Goodsell, Charles. T, "A New Vision for Public Administration", Public Administration Review, 66(4), pp.623~635 (2006)
- Hair, Joseph F, "Multivariate Data Analysis: A Global Perspective" (2009), Prentice Hall
- 황광선, "과학기술 국가연구개발(R&D)의 책임성과 딜레마", 한국행정학보, 50(2), pp.189~213 (2016), 한국행정학회[DOI]
- Keele, Luke, "Social Capital and the Dynamics of Trust in Government", American Journal of Political Science, 51(2), pp.241~254 (2007)
- Kettl, Donald, "The Transformation of Governance: Globalization, Devolution, and the Role of Government", Public Administration Review, 60(6), pp.488~497 (2000)
- Kim, Seok-Eun, "The Role of Trust in the Modern Administrative State: An Integrative Model", Administration & Society, 37(5), pp.611~635 (2005)
- Kim, Soonhee, "Trust in Government in Japan and South Korea: Does the Rise of Critical Citizens Matter", Public Administration Review, 70(5), pp.801~810 (2010)
- Kramer, Robert, "Weaving the Public into Public Administration", Public Administration Review, 59(1), pp.89~92 (1999)
- Levi, Margaret, "Trust and Governance", pp.77~101 (1998), Russell Sage
- Maloy, Jason. S, "Two Concepts of Trust", The Journal of Politics, 71(2), pp.492~505 (2009)
- Orren, Gary, "Why People Don’t Trust Government", pp.1~18 (1997), Harvard University Press
- Ostrom, Elinor, "Trust and Reciprocity" (2003), Russell Sage
- Putnam, Robert. D, "Making Democracy Work" (1993), Princeton University Press
- Putnam, Robert. D, "Bowling Alone : America’s Declining Social Capital", Journal of Democracy, 6, pp.65~78 (1995)
- Rosenbloom, David H, "Building a Legislative-Centered Public Administration: Congress and the Administrative State, 1946-1999" (2000), University of Alabama Press
- Ruscio, Kenneth P, "Trust and the Administrative State", Public Administration Review, 57(5), pp.454~458 (1997)
- "Public Administration Review", 1997, 454~458
- Sayre, Wallace, "Classics of Public Administration" (1978), Moore
- Van de Walle, S, "Public Service Performance and Trust in Government: The Problem of Causality", International Journal of Public Administration, 26(8-9), pp.891~914 (2003)
- Wamsley, Gary, "The State of Public Bureaucracy", pp.59~86 (1992), M.E. Sharpe
- Wilson, Woodrow, "The Study of Administration", Reprinted in Political Science Quarterly, 56(1941), pp.481~506 (1887)
- Weatherford, Stephen. M, "Measuring Political Legitimacy", American Political Science Review, 86(1), pp.149~166 (1992)
- Yang, Kaifeng, "The performance-trust Link: Implications for Performance Measurement", Public Administration Review, 66, pp.114~126 (2006)