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공공기관 정보화사업 성과의 영향요인 분석: 정보시스템 성공모형 중심으로

The Determinants of Performance Impacts of Information Systems Projects in Public Agencies: Focusing on the Information System Success Model

임준형|김재영|명성준
한국비교정부학회 (The Korean Association For Comparative Government)|2018.12|한국비교정부학보 (Korean Comparative Government Review)|제22권 제4호|pp. 225-247|DOI 10.18397/kcgr.2018.22.4.225

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키워드

공공기관Service Quality서비스품질정보시스템 품질정보품질Information Quality조직의 성과Information System QualityOrganization Performance정보화 사업평가Public AgenciesIT EvaluationIT Outcomes
주제분류행정학

초록

This research explores how information technology asset help improve individual and organizational performance in a public agency. The potential of IT investment, which is to make public organizations more efficient, effective, and responsible through IT systems, has not been sufficiently addressed in public agencies. As a result, despite huge investment in IT over many years, substantial evaluation accrued to the work, such as process innovation and work efficiency, have not actually occurred. Drawing insights from Delone and Mclean’s information systems success model, we created a conceptual framework that explains the process of creating performance impact by IT investment in a public agency. Data analysis finds that system quality, service quality, information quality significantly improve individual task performance, which, in turn, is translated into organizational performance. Additionally, information sharing requirements are found to facilitate organizational performance.

Abstract

This research explores how information technology asset help improve individual and organizational performance in a public agency. The potential of IT investment, which is to make public organizations more efficient, effective, and responsible through IT systems, has not been sufficiently addressed in public agencies. As a result, despite huge investment in IT over many years, substantial evaluation accrued to the work, such as process innovation and work efficiency, have not actually occurred. Drawing insights from Delone and Mclean’s information systems success model, we created a conceptual framework that explains the process of creating performance impact by IT investment in a public agency. Data analysis finds that system quality, service quality, information quality significantly improve individual task performance, which, in turn, is translated into organizational performance. Additionally, information sharing requirements are found to facilitate organizational performance.

참고문헌 (55)

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