Performance Evaluation of Public Hospital Information Systems by the Information System Success Model
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초록
Objectives: This study was to evaluate the performance of the newly developed information system (IS) implemented on July1, 2014 at three public hospitals in Korea. Methods: User satisfaction scores of twelve key performance indicators of six ISsuccess factors based on the DeLone and McLean IS Success Model were utilized to evaluate IS performance before and afterthe newly developed system was introduced. Results: All scores increased after system introduction except for the completenessof medical records and impact on the clinical environment. The relationships among six IS factors were also analyzed toidentify the important factors influencing three IS success factors (Intention to Use, User Satisfaction, and Net Benefits). Allrelationships were significant except for the relationships among Service Quality, Intention to Use, and Net Benefits. Conclusions:The results suggest that hospitals should not only focus on systems and information quality; rather, they should alsocontinuously improve service quality to improve user satisfaction and eventually reach full the potential of IS performance.
Abstract
Objectives: This study was to evaluate the performance of the newly developed information system (IS) implemented on July1, 2014 at three public hospitals in Korea. Methods: User satisfaction scores of twelve key performance indicators of six ISsuccess factors based on the DeLone and McLean IS Success Model were utilized to evaluate IS performance before and afterthe newly developed system was introduced. Results: All scores increased after system introduction except for the completenessof medical records and impact on the clinical environment. The relationships among six IS factors were also analyzed toidentify the important factors influencing three IS success factors (Intention to Use, User Satisfaction, and Net Benefits). Allrelationships were significant except for the relationships among Service Quality, Intention to Use, and Net Benefits. Conclusions:The results suggest that hospitals should not only focus on systems and information quality; rather, they should alsocontinuously improve service quality to improve user satisfaction and eventually reach full the potential of IS performance.
참고문헌 (10)
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