학습 상담사 훈련을 위한 챗봇 기반 시뮬레이션 도구 개발
Development of a Chatbot-based Simulation Tool for Training Educational Counselor
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초록
정보기술의 발전은 상담사를 훈련하는 방식에 변화를 주고 있다. 상담 수련생을 숙련시키기 위해서는 많은 비용과 시간이 필요하고, 수련생이 내담자와 상담을 훈련하는 과정에서 내담자를 위험에 빠뜨릴 수 있는 등 다양한 문제가 발생할 수 있다. 이러한 문제를 해결하기 위해 상담사 양성기관에서는 시공간적 제약을 해소하고, 비용을 절감하기 위한 목적으로 온라인 상담사 훈련 프로그램을 개발하였다. 하지만, 훈련 시나리오가 제한적이고, 상담 수련생이 상담을 진행하는 과정을 기록하여 점검하는 과정을 포함하지 못하고 있다. 또한, 상담 수련생이 가상의 내담자와 채팅으로 훈련을 진행하고 있어, 상담의 중요한 요소인 비언어적인 정보가 제외된 상태로 훈련이 진행되고 있다. 본 연구에서는 학습 상담을 훈련하는 과정을 기록하고, 비언어적인 정보가 포함된 훈련할 수 있는 챗봇 기반 시뮬레이션 도구를 개발하여 학습 상담사 훈련을 진행하였고, 학습 상담에 관한 인식에 따라 사용성을 분석하였다. 연구결과, 학습 상담에 인식이 긍정적일수록 개발한 훈련 시뮬레이션 도구에 대한 사용성이 높은 것으로 분석되어, 향후 온라인 학습 상담사 교육에 활용이 충분한 것으로 나타났다.
Abstract
The advancement of information technology is bringing about changes in the way counselors are trained. Training counseling trainees requires a significant amount of cost and time until they become proficient. During the process of training, there may be various issues such as putting the clients at risk. In order to address these problems, counseling training institutions have developed online counselor training programs to alleviate spatial and temporal constraints and reduce costs. However, these programs are limited in providing predefined scenarios for practice, and they do not include the evaluation and supervision of the trainee counselors' actual counseling process. Moreover, most of these programs rely on chatbots, which lead trainee counselors to conduct counseling through virtual interactions, excluding important nonverbal cues during the training. In this study, we developed a chatbot-based simulation tool capable of training counselors in simulated counseling sessions. We conducted training for trainee counselors using this tool and analyzed its usability based on perceptions of educational counseling skills. The research results showed that a positive perception of educational counseling skills positively correlates with higher usability of the developed training simulation tool, indicating its potential for effective utilization in future online counselor education and training.
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