대형병원 서비스 통합 디자인을 위한 UI 요건 연구

Abstract

Integrated service design aims to suggest necessary requirements for establishing a coherent UI design by incorporating user-centered design to enhance imprudently placed and utilized UI(User Interface) design. Current issues of Device and service systems of large-Scale hospitals were addressed, developmental model of integrated service was designed, and user evaluation items were proposed. Developmental model was investigated based on the theories of researchers who investigated UI requirements in the views of service design, and it aims to achieve universal availability of hospital system to all users, improve the efficiency of hospital services and increase the brand value. The lack of unity in the information system involving hospital kiosk, application, PDA, and tablets brought about confusions of users due to heterogenous forms and interfaces in each hospital. To tackle this, user-centered design that involves a coherent interface, experiential components and visual components should be developed. Thus, this study developed an integrated service design to create an ameliorated service environment through incorporating UI design, and suggested evaluation items through developmental model. The service design created from the developmental model of integrated design is expected to guide mutually organic, efficient and high-quality health care service in upcoming U Healthcare era.