서비스디자인 평가 요소 도출에 관한 연구- 국내 리빙랩 기반 서비스디자인 성공 사례를 중심으로 -

Abstract

The service industry, which accounts for more than half of the domestic economy, is gradually expanding its role and importance. Service design projects and related platforms applied to the public and private sectors and are recognized for their effectiveness. Among them, Living Lab is expanding its scope of application as an independent public service platform that directly solves local problems by users. This study proposes that the factors influencing the success of the Living Lab-based service design project can be used as factors to evaluate the results of the project, and as a way to supplement the problems of the existing service design evaluation. The research methods for this are as follows. First, three successful cases of service design using Living Lab, which focuses on user participation, were selected and analyzed. Second, success factors were derived from the analysis results. Third, evaluation factors were proposed based on the success factor identified. Through this study, it is believed that it will be possible to increase its utilization as basic data and practical guidelines that help the development and activation of domestic service design projects. As a follow-up study, it is expected that it will be meaningful in establishing an evaluation model applicable to various types of new services.