참여형 공공서비스디자인 우선순위요소에 관한 연구 - 인적, 환경적, 조직적 요소를 중심으로 -

Abstract

The modern industrial society centered on the service sector has various needs and needs, and the importance of public service design for unspecified people emerges. However, many projects carried out by the central government, local governments and local governments are being carried out without a certain standard because systematic and integrated standards for public service design are not in place. This study classified public service design definition and stakeholder through theoretical consideration, and conducted interview survey on group of experts to define work competency by stakeholder. Based on this, a survey was conducted on designers, government officials and ordinary residents with experience in participating in public design projects. Through this, priorities were derived based on the importance and satisfaction level of the work competency required by stakeholders, who are the main players in carrying out public service design. This will provide guidelines for the smooth progress of the project and the required work competency to each stakeholder, providing the necessary basic data for sustainable and efficient public service design.