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유연근무제의 조직 내 확산에 관한 다중사례연구: 한국 중소기업의 제도 활용 활성화 요인을 중심으로

Paving the Ways to Activate Flexible Work Arrangements: A Multiple Case Study in Korean SMEs

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주제분류경영학

초록

본 연구는 한국 중소기업에서 유연근무제도가 도입된 이후 제도 활성화가 나타나는 요인을 밝히고자 연구를 진행하였다. 이를 위해 한국에서 가족친화 및 일생활 균형 우수기업으로서 유연근무제도의 활성화가 상당히 진행되어 있는 것으로 객관적으로 인정되는 기업들을 대상으로 다중 사례연구를 실시하였다. 연구결과, 한국 중소기업에서 유연근무제도가 활성화되기 위해서는 첫째, 최고 경영자의 지지가 중요한 요인으로 드러났으며 구체적으로 유연근무제 활용에 대한 직접적인 발언의 지속, 근로자의 개인적 상황에 대한 존중과 유연근무제도에 대한 정당성 부여 등이 주요한 요인으로 나타났다. 둘째, 유연근무제 활용으로 인해 관리자에게 부과되는 추가적인 과업을 관리자가 수용하고 이를 적극적으로 수행하는 태도와 유연근무제도 활용을 위한 노동법 및 관리 방안에 대한 역량이 중요한 것으로 나타났다. 셋째, 유연근무제는 근로자의 자율적인 참여로 조직 내에서 활용되는 특성으로 실제 제도를 활용하여 일과 삶의 만족을 증진시키고자 하는 근로자의 태도 또한 주요 요인으로 나타났다. 마지막으로 유연근무제도가 조직 내에서 작동하기 위한 시스템적 기반과 정부의 지원 정책이 중요한 것으로 나타났다. 본 연구는 한국 중소기업에서 유연근무제도의 활성화 요인을 탐색함으로써 유연근무제도의 성공적 운영에 대한 이론적 및 실무적 시사점을 제시하고 있다.

Abstract

This study aims to identify the factors that lead to the activation of flexible work programs in Korean SMEs after their introduction. To this end, a multiple case study was conducted on companies that are objectively recognized as family-friendly and work-life balance companies in Korea and have activated flexible work systems. The results showed that, first, top management support is an important factor for the activation of flexible work arrangements in Korean SMEs. Second, managers' willingness to implement flexible work arrangements, management capacity, and acceptance were found to be important factors. Third, the voluntary nature of flexible work arrangements and the attitudes of employees who actually participate in the arrangements were also key factors. Finally, the systematic foundation and government support policies for flexible work arrangements to work within the organization were found to be important. By exploring the enabling factors of flexible work arrangements in Korean SMEs, this study provides theoretical and practical implications for the successful management of flexible work arrangements.

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