사회 혁신을 위한 디자인 씽킹과 액션러닝의 통합모형
A Unified Model of Action Learning and Design Thinking for Social Innovation
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본 연구는 사회 혁신분야의 문제해결도구로 활용 비중이 커지고 있는 디자인 씽킹과 액션러닝 방법론을 비교분석하고 통합모델을 제시하는데 목적이 있다. 구체적으로 두 방법론의 프로세스 측면에서 유사점과 차이점을 비교, 분석하고, 두 방법론의 장점을 기반으로 통합된 방법론을 제시하고자 한다. 비교 분석 연구를 통해 제시된 통합모델은 디자인 씽킹 방법론의 완성도를 높이기 위하여 액션러닝의 팀빌딩과 성찰 프로세스 부분을 중점적으로 보완하였다. 또한 통합모델을 검증하기 위한 사례 연구를 통해 디자인 씽킹 방법만을 활용하는 경우보다 액션러닝이 가미된 통합모델이 더욱 우수한 성과 도출이 가능하다는 것을 통계적으로 검증하였다. 본 연구결과는 사회혁신 도구로 활용할 수 있는 디자인 씽킹과 액션러닝 방법론을 이해하는데 기여할 수 있으며, 두 방법론을 기반으로 수정된 통합모형을 제시함으로써 디자인 씽킹을 이용한 사회 혁신 전략의 질적 수준과 만족도를 향상시킬 수 있을 것이다.
Abstract
This article analyzes two different strategies that both aim at creating innovative design or problem solving: design thinking and action learning. User-driven innovation strategy that has become more and more popular during the last decades is “design thinking”. Based on designerly methods and principles, this strategy was developed by the design consultancy IDEO in the late 90s. Action learning is a pragmatic and moral philosophy based on a deeply humanistic view of human potential that commits us, via experiential learning, to address the intractable problems of organizations and societies. This paper provides a structured analysis and comparison of the two innovation strategies—design thinking and action learning—with the goal to identify potentials to enrich either of the two by merging or adapting specific parts or aspects. Although there are significant differences in both strategies, there are also several similarities in methodology and process design. This article compares process models for action learning and design thinking and highlights the specific differences and similarities. As a result, we suggested a union model of action learning and design thinking, and verified a this model through a case study. We complemented the process of team building and reflection of action learning for union model. Also, we statistically verified through a case study to validate the superiority of the design thinking model which complemented action learning. This article contributes to a better understanding of both—design thinking and action learning, and it may help to improve either of the two strategies to foster social innovation.
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