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인사고과의 특성에 대한 지각이 피고과자의 태도에 미치는 영향 연구

The Impacts of Characteristics of Performance Appraisal on Employees’ Attitudes - focusing on the perceived system knowledge as moderating variables -

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주제분류사회과학일반

초록

본 연구는 피고과자의 고과에 대한 반응 및 태도에 영향을 미치는 고과특성변수 및 조직내상황변수에 초점을 두고, 인사고과의 특성에 대한 지각과 피평가자의 태도와의 관계를 규명하고, 이러한 관계에서 피평가자의 지각된 인사고과시스템 지식의 수준이 어떠한 영향을 미치는지 그 조절효과를 알아봄으로 인사관리시스템의 효과적인 관리방안을 제시하고자 한다. 이러한 연구주제를 실증분석하기 위해 국내 7개 기업의 162명의 종업원을 대상으로 설문조사를 실시하여 분석한 결과, 인사고과의 특성변수들은 직무만족과 정(+)의 관계를 나타냈고, 지각된 인사고과시스템 지식의 조절효과는 직무만족을 높여주지만, 이직의도는 유의미하지 않은 것으로 나타났다. 결과적으로 인사고과시스템이 피평가자의 태도를 변화시키기 위해서는 시스템 자체의 효과성 달성뿐만 아니라 피평가자들의 인사고과시스템에 대하 지식의 수준이 중요한 역할을 하고 있음을 시사하고 있다.

Abstract

This study is the relationship between ratees’ perception on appraisal characteristic including validity of appraisal criteria, feedback, relevance, connection with compensation, and level of participation, and their attitudes is examined to be focused perceived system knowledge which is a potentially important predictor. Finally the study will suggest effective administrative plans on human resource management system via this analysis. To accomplish this research, the data for this study were collected from 162 workers in 7 companies using questionnaires. The findings follows: the perception od appraisal characteristics was positively related to job satisfaction and negatively related intention to turnover. The moderating effects of PSK were positively related to job satisfaction and not associated with intention to turnover. Consequently, to positively change the ratees’ attitudes, the organization should accomplish the effectiveness of performance appraisal system itself and also endeavor to enhance the level of PSK.

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