가족상담사의 비대면 화상 상담 경험에 관한 연구 -포커스 그룹 인터뷰를 활용하여-
A Study on the Experience of Non-face-to-face Video Counseling by Family Therapists: Using Focus Group Interviews
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초록
본 연구는 가족상담사의 비대면 화상 상담 경험을 탐구하고 향후 비대면 상담의 방향성을 제시하기 위하여 수행되었다. 화상상담 경험이 있는 총 8명의 가족 상담사를 대상으로 2회의 포커스그룹 인터뷰를 실시하여 자료를 수집하였다. 포커스그룹 인터뷰는 1회당 2시간 30분~3시간이 소요되었다. 자료분석은 전사된 내용을 토대로 주제, 하위범주, 범주로 분석하여 28개의 주제, 10개의 하위범주, 3개의 범주가 나타났다. 참여자들의 경험은 ‘화상 상담에 대한 불안’ ‘빈약한 작업동맹’ ‘통제되지 않는 상황’ ‘정서적 개입의 어려움’ ‘기계사용에 따른 불편감’ ‘제한적인 상담’ ‘화상 상담의 좋은 점’ ‘화상 상담이 효율적인 경우들’ ‘화상 상담시 고려해야 할 점’ ‘향후 필요한 사항’으로 나타났다. 이러한 결과를 토대로 비대면 화상 상담의 방향성에 대한 제안을 제시하였다.
Abstract
Objectives: This study was conducted to explore the experience of non-face-to-face video counseling by family therapists and to suggest future directions for non-face-to-face counseling. Methods: A total of eight family therapists with video counseling experience were interviewed in a focus group interview. The focus group interview took two and a half to three hours per session. Results: Based on the data analysis, 28 themes, 10 subcategories, and 3 categories were drawn out. The participants’ experiences have been shown as “anxiety about non-face-to-face video counseling”, “a poor working alliance”, “helplessness in an uncontrolled situation”, “difficulty in emotional intervention”, “inconvenience caused by machine use”, “restriction to counseling”, “quick intervention through video counseling”, “benefits of video counseling”. “recognized need for pre-preparation”, and “know complementary points for the future”. Conclusions: Based on these results, suggestions were made on the direction of non-face-to-face video counseling.
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