온라인 코디자인 참여자의 참여 촉진을 위한 디자인 퍼실리테이션 접근법 연구 - 디자인 퍼실리테이터 전문가 인터뷰 중심으로 -
A study on Design Facilitation Approaches to Facilitate Active Participation in Online Co-design Workshop - Focused on In-depth interviews with Design Facilitator Experts -
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초록
연구배경 COVID19는 사람들의 근무 환경을 재택근무 등의 형태로 유연하게 변화시켰고, 디자이너들 또한 비대면 협업의 효율성을 인지하기 시작했다. 그러나 지금까지의 코디자인 연구는 오프라인을 중심으로 이루어졌기에 ‘온라인’이라는 새로운 환경을 고려한 코디자인 연구가 필요하다. 연구방법 온라인 코디자인 전문가 디자이너 6인을 인터뷰이로 선정하여 전문가 심층 인터뷰를 진행하였다. 인터뷰 내용은 전사 후 질적 자료 분석 방법인 주제분석 방법론을 활용하여 분석하였고, 선행 연구의 디자인 퍼실리테이션 구조 및 구성 요인을 분석틀로 활용하여 공통된 구성 및 주제들을 도출하였다. 연구결과총 3개의 차원에서 9개의 구성과 19개의 코드 및 29개의 주제를 최종 도출하였다. 첫째, ‘논의 인지' 차원에서는 온라인 코디자인 워크숍에서 효율적으로 아이디어를 도출할 수 있는 요인들이 도출되었다. 둘째, ‘관계 정서' 차원에서는 퍼실리테이터가 참여자의 참여를 촉진할 수 있는 심리적 요인들이 도출되었다. 셋째, ‘재료 구현' 차원에서는 퍼실리테이터가 온라인 코디자인 워크숍을 실행하기 위해 고려해야 할 물리적 요인들이 도출되었다. 결론 본 연구는 디자이너가 온라인 코디자인 워크숍 진행 시, 프로젝트 목적에 맞는 계획을 세우고 효과적인 결과를 얻을 수 있는 퍼실리테이션 접근법을 제안하는 데 의의가 있다.
Abstract
Background COVID19 has brought about flexible changes in people's work environments, such as remote work, and designers have also begun to recognize the effectiveness of remote collaboration. However, as co-design research has been predominantly conducted offline, there is a need for co-design research that takes into account the new environment of ‘online’. Methods I conducted in-depth interviews with six online co-design expert designers. The interview transcription was analyzed using thematic analysis methodology, which is a qualitative data analysis technique. I used the design facilitation constructs and factors from previous research as an analytical framework to identify common constructs and themes. Result The research resulted in the final derivation of 9 constructs, 19 codes, and 29 themes across three dimensions. First, in the ‘Discursive cognitive’ dimension, factors that could efficiently generate ideas in online co-design workshops were identified. Second, in the ‘Relational affective’ dimension, psychological factors that facilitators can use to promote participant involvement were identified. Third, in the ‘Material embodied’ dimension, physical factors that facilitators should consider when conducting online co-design workshops were identified. Conclusion The significance of this study lies in proposing a facilitation approach that enables designers to establish a plan suitable for the project objective and achieve effective results when conducting online co-design workshops.
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