NCS기반 실무교육의 학습 동기에 대한 영향과 항공객실승무원 자격제도의 연관성
Effect of the NCS-based Training on the Learning Flow and Its Correlation with the Qualification System for Cabin Crew
0
조회
0
다운로드
3
인용
0
참고문헌
키워드
초록
이 논문은 NCS기반 항공객실승무원 실무교육이 관련학과 학생들의 학습동기에 어떠한 영향을 주고 있는지를 논하고, 그것이 객실승무원 자격제도에 연관성을 가지고 있음을 주장한다. 이 연구목적을 위해 제2장은 항공서비스 관련학과 학생들을 대상으로 실험 검증한 선행연구를 고찰하고, 제3장은 우리나라의 경우에 적용 가능한 모델로 미국의 객실승무원 자격제도의 상세한 내용을 소개한다. 그리고 제4장은 학습동기이론들을 논함으로써 항공객실승무원 자격제도가 보상과 피드백의 기능을 하고, 학생들의 내적 책임감을 향상시킬 수 있다고 주장한다. 그동안 항공서비스 관련 교육기관의 수가 너무 많다는 지적과 함께 학생들의 학습동기가 저조할 수 있다는 우려가 있었다. 하지만, 객실승무원 자격제도가 실시되면 명확한 목표가 제시되어 자신감, 만족감 등을 요소로 한 학습동기뿐만 아니라 자기효능감을 증가시킬 것이다. 또한 직업교육훈련제도와 연계하여 학력, 스펙, 지역, 외모 등을 중시하고 있는 현재의 인사제도를 개선하고, 능력중심의 인사제도로 발전할 수 있는 계기로 발전할 수 있을 것이다.
Abstract
This paper discusses how the NCS-based training of cabin crew affects the learning motivation of the students of the related departments and argues that it has a huge correlation with the qualification system. For this research purpose, the second chapter observes the previous studies that did experiments and validations on the learners, and the third introduces the details of the US system of cabin crew as a model which applies to the Korean case. Also, the fourth insists that this system has the function of a reward and feedback and can improve the internal control expectancies by knocking around the theories of the learning motivation. With the criticism that there are too many institutions majoring in the Aerial service, there has been a concern that the students’ motivation might be poor. However, the qualification system of cabin crew, presented as a definite objective, can build not only the learning motivation composing the factors of attention, relevance, confidence, and satisfaction but also self-efficacy. Furthermore, it will enhance the national competitiveness to gain the opportunity of getting a job in the foreign airlines based on the certified license.
참고문헌 (25)
- M. Branton, "Flight Attendant School(film)", GRB Entertainment, ~ (2007)
- C. Walsh, "Frontier Reality Show Set For Takeoff", Jumpseatnews.com, ~ (2006)
- C. Michlewicz, "Parker Man Trains Students on “Flight Attendant School”", Colorado Community Media, ~ (2006)
- Y. M. Jung, "A Study of Effect on the Airline Education Service to the Collegian Satisfaction & Education Performance", Master, pp.2013
- G. J. Lee, "The Influences of the Aircraft Cabin Service Field Educational Programs Using National Competency Standards in Educational Results", Master, pp.2016
- E. J. Moon, "Relationships of Motivation Factors of ARCS, Evaluation of NCS-based Education, Career Decision-Making Self-Efficacy, and Academic Achievements-Focused on Flight Cabin Service Education", Doctor, pp.2018
- K. H. Lee, "The Attainment and Future of NCS", The HRD Review, 20(6), pp.2~7 (2017)
- B. Barreto, "View from the Top(film)", Brad Grey Pictures, ~ (2003)
- S. B. King, "The Complete Guide to Training Delivery: A Competency-Based Approach" (2001), AMACOM
- T. J. Newby, "Instructional Technology for Teaching and Learning" (2000), Prentice Hall
- A. Anderson, "Locus of Control, Self-efficacy, and Motivation in Different Schools: Is Moderation the Key to Success?", Educational Psychology, 25(5), pp.517~535 (2005)
- D. Bar-Tal, "The Relation between Perception of Locus of Control and Academic Achievement", Contemporary Educational Psychology, 2(2), pp.181~199 (1977)
- M. J. Findley, "Locus of Control and Academic Achievement", Journal of Personality and Social Psychology, 44(2), pp.419~427 (1983)
- P. M. Rowland, "Using Science Activities to Internalize Locus of Control and Influence Attitudes towards Science", Paper Presented at the Annual Meeting of the National Association for Research in Science Teaching (1990)
- J. M. Wishart, "Initial Teacher Training Students Attitudes to Use of Information Technology and Individual Locus of Control", Journal of Information Technology for Teacher Education, 6(3), pp.271~286 (1997)
- D. H. Schunk, "The Development of Academic Self-efficacy" (2001), San Diego Academic Press
- A. E. Lawson, "Self-efficacy, Reasoning Ability and Achievement in College Biology", Journal of Research in Science Teaching, 44(5), pp.706~724 (2007)
- A. Bandura, "Self-efficacy: The Exercise of Control" (1997), Freeman
- D. H. Schunk, "Self-efficacy, Adaptation, and Adjustment: Theory, Research, and Application", pp.281~303 (1995), Plenum Press
- E. A. Linnenbrink, "The Role of Self-efficacy Beliefs in Students' Engagement and Learning in the Classroom", Reading & Writing Quarterly, 19, pp.119~137 (2003)
- 김윤진, "항공객실서비스 품질 측정 모형 개발에 관한 연구", 품질경영학회지, 45(3), pp.483~502 (2017), 한국품질경영학회[DOI]