Improving Online Drug Information: Insights from Quality Evaluation and Pharmaceutical System Design
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Objectives: The integration of digital technology has greatly expanded public access to health and drug-related informationthrough the Internet. However, the rapid proliferation of unverified content on websites targeting the general population raisesserious concerns about health misinformation. This study aimed to evaluate the quality of Indonesian drug informationwebsites accessible to the public and to design a verified, web-based drug information system. Methods: A cross-sectionalevaluation was conducted using the Quality Evaluation Scoring Tool (QUEST) to assess the quality of publicly available druginformation websites in Indonesia. Development of the verified drug information platform followed the Rapid ApplicationDevelopment model, employing a prototyping approach. Results: Among the 14 publicly accessible drug information websitesevaluated, 5 (35.71%) were classified as low quality (QUEST score ≤9), 4 (21.42%) as moderate quality (score 10–18),and 5 (35.71%) as high quality (score >18). The drug information website developed by the Faculty of Pharmacy, UniversitasAndalas, achieved a high-quality rating, with a QUEST score of 27 (96.43%), although it received the lowest subscore in theComplementarity domain. Higher QUEST scores indicate better information quality. Conclusions: The findings show thatnearly half of the websites providing drug information to the Indonesian public are of low quality. The website developed bythe Faculty of Pharmacy, Universitas Andalas, demonstrated strong overall quality, but improvements in the Complementaritydomain are recommended to further strengthen user engagement and support.
Abstract
Objectives: The integration of digital technology has greatly expanded public access to health and drug-related informationthrough the Internet. However, the rapid proliferation of unverified content on websites targeting the general population raisesserious concerns about health misinformation. This study aimed to evaluate the quality of Indonesian drug informationwebsites accessible to the public and to design a verified, web-based drug information system. Methods: A cross-sectionalevaluation was conducted using the Quality Evaluation Scoring Tool (QUEST) to assess the quality of publicly available druginformation websites in Indonesia. Development of the verified drug information platform followed the Rapid ApplicationDevelopment model, employing a prototyping approach. Results: Among the 14 publicly accessible drug information websitesevaluated, 5 (35.71%) were classified as low quality (QUEST score ≤9), 4 (21.42%) as moderate quality (score 10–18),and 5 (35.71%) as high quality (score >18). The drug information website developed by the Faculty of Pharmacy, UniversitasAndalas, achieved a high-quality rating, with a QUEST score of 27 (96.43%), although it received the lowest subscore in theComplementarity domain. Higher QUEST scores indicate better information quality. Conclusions: The findings show thatnearly half of the websites providing drug information to the Indonesian public are of low quality. The website developed bythe Faculty of Pharmacy, Universitas Andalas, demonstrated strong overall quality, but improvements in the Complementaritydomain are recommended to further strengthen user engagement and support.