Development of a Drug Management Performance Application: A Needs Assessment in Indonesia
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Objectives: This study assessed the current state of pharmacy management information systems in Indonesia and systematicallydetermined the improvements needed from the stakeholders’ perspective. Methods: This descriptive study used focusgroup discussions and observations in 13 institutions, and 17 respondents were selected by purposive sampling. The PIECES(performance, information, economy, control, efficiency, service) framework was used to help identify needs. The researchwas conducted from September 2021 to November 2021 at primary health centers and health offices in Yogyakarta, Indonesiaand involved pharmacists and information systems staff. Results: There was no standardized information system in placeto support drug management and no format or rules for drug labeling (performance). Pharmacists were not able to providenon-prescription services outside the pharmacy warehouse (information). A new system needs to be developed, and budgetavailability needs to be determined (economy). System security decreases when users share accounts (control), and the existingsystems have not been integrated as needed (efficiency). It is first necessary to plan and support regulations for systemdevelopment (service). The authors formulated a recommended drug labeling format and a proposed system integrationplan. Conclusions: The development of an information system to support drug management is eagerly awaited by pharmacistsin Indonesia to assist in their work. Further research on the development and implementation of an information systemis needed to improve the quality of drug management at primary health centers.
Abstract
Objectives: This study assessed the current state of pharmacy management information systems in Indonesia and systematicallydetermined the improvements needed from the stakeholders’ perspective. Methods: This descriptive study used focusgroup discussions and observations in 13 institutions, and 17 respondents were selected by purposive sampling. The PIECES(performance, information, economy, control, efficiency, service) framework was used to help identify needs. The researchwas conducted from September 2021 to November 2021 at primary health centers and health offices in Yogyakarta, Indonesiaand involved pharmacists and information systems staff. Results: There was no standardized information system in placeto support drug management and no format or rules for drug labeling (performance). Pharmacists were not able to providenon-prescription services outside the pharmacy warehouse (information). A new system needs to be developed, and budgetavailability needs to be determined (economy). System security decreases when users share accounts (control), and the existingsystems have not been integrated as needed (efficiency). It is first necessary to plan and support regulations for systemdevelopment (service). The authors formulated a recommended drug labeling format and a proposed system integrationplan. Conclusions: The development of an information system to support drug management is eagerly awaited by pharmacistsin Indonesia to assist in their work. Further research on the development and implementation of an information systemis needed to improve the quality of drug management at primary health centers.
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