Extraction of User Requirements for Community Problem-Solving Solution through Citizen Participation: Focusing on the Citizen Participative Workshop of ICT Living Lab
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(Purpose) For solving community problems, the use of community problem-solving living lab through cooperation between industries·universities·research·government and citizens is accelerating. This study was conducted to examine the process of extracting ideas for solving community problems through citizen participation based on empirical living lab cases for solving community problems and find out detailed user requirements for community problem-solving solution. (Design/methodology/approach) The living lab process to find out requirements consists of (1) community problem materialization, (2) participating citizen recruitment and education and (3) problem-solving idea extraction, and a creative workshop, as a major citizen participation methodology, was used. (Findings) First, community problems recognized by the persons interested were classified into 4 types; transportation, welfare, life environment and administration. Second, 18 citizens and persons interested participated in a creative workshop for producing ideas to solve community problems. Third, common requirements of citizens, namely, end users for usefulness, ease of use, accessibility, integrity and real-time of solution were found through the workshop. (Research implications or Originality) It is considered that there should be further research on development of solution reflecting real requirements and empirical experience-based improvement in future.
Abstract
(Purpose) For solving community problems, the use of community problem-solving living lab through cooperation between industries·universities·research·government and citizens is accelerating. This study was conducted to examine the process of extracting ideas for solving community problems through citizen participation based on empirical living lab cases for solving community problems and find out detailed user requirements for community problem-solving solution. (Design/methodology/approach) The living lab process to find out requirements consists of (1) community problem materialization, (2) participating citizen recruitment and education and (3) problem-solving idea extraction, and a creative workshop, as a major citizen participation methodology, was used. (Findings) First, community problems recognized by the persons interested were classified into 4 types; transportation, welfare, life environment and administration. Second, 18 citizens and persons interested participated in a creative workshop for producing ideas to solve community problems. Third, common requirements of citizens, namely, end users for usefulness, ease of use, accessibility, integrity and real-time of solution were found through the workshop. (Research implications or Originality) It is considered that there should be further research on development of solution reflecting real requirements and empirical experience-based improvement in future.
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