항공지상서비스직의 전문화를 위한 발전 방안 연구

Abstract

In 1970, with exploding increase in airline request and diversity of service demand frompassengers, the workload of ground staffs surpassed man’s limit. Meanwhile, passengers’ flightpattern extend outside of their homeland and gets connected to world-wide network of flightroute. Day by day, complicated and unexpected accidents occur, which requires not only oneairline, but interconnected package of airlines, travel agency, hotel, rent car, and even cruise. Assuch, this phenomenon urgently demand training and care of standardized professional labourforce. Thus, aviation job’s span of management in state institution was manpower managementaround flight as hardware so far, now we expect specialized ground service which is totaldirectional mutual aid system including safety and convenient flight. As a result, the importanceof ground staff in airline increases these days, ground staff should understand IATA standardwords to work in reservation, ticketing, and traffic service. Also, they should practice and studyahead. The relate knowledge of airline service management and airline traffic is mandatory. Consequently, this study we propose a way to manage ground service effectively and this shouldhave duty in specialization, safety and convenient flight.