한국형 조직시민행동의 결과변수에 대한 연구
Korean Version Organizational Citizenship Behavior
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참고문헌
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초록
This study aims to verify the relationship between organizational citizenship behavior and the resulting variables verified in previous studies. Specifically, there are result variables in the positive aspects of job performance, job satisfaction, and job involvement, and there are result variables in the negative aspects of burnout, job stress, and turnover intention. Unlike the scale of organizational citizenship behavior used in previous studies, a scale developed to suit domestic hotel employees was used. For empirical analysis, in this study, a survey was conducted to evaluate organizational citizenship behavior and resulting variables for employees of 4-5 star hotels in Seoul. The survey collection of this study was conducted through a Google questionnaire, and it was conducted for two months from January 14, 2022. The analysis results are as follows. Voluntary behavior, Uncompensatory behavior, Behavior for organizational or peer support has significant effect on job performance. Voluntary behavior, Behavior for organizational or peer support, Behavior that enable the organization to remain in the current state has significant effect on job satisfaction. Voluntary behavior, Uncompensatory behavior, Behavior for organizational or peer support Behavior that enable the organization to remain in the current state has significant effect job involvement. Behavior unrelated to official duties, Uncompensatory behavior has significant effect job stress. Behavior unrelated to official duties, Uncompensatory behavior, Behavior for organizational or peer support, Behavior that enable the organization to remain in the current state has significant effect burnout. Behavior unrelated to official duties, Behavior for organizational or peer support has significant effect turnover intention.
Abstract
This study aims to verify the relationship between organizational citizenship behavior and the resulting variables verified in previous studies. Specifically, there are result variables in the positive aspects of job performance, job satisfaction, and job involvement, and there are result variables in the negative aspects of burnout, job stress, and turnover intention. Unlike the scale of organizational citizenship behavior used in previous studies, a scale developed to suit domestic hotel employees was used. For empirical analysis, in this study, a survey was conducted to evaluate organizational citizenship behavior and resulting variables for employees of 4-5 star hotels in Seoul. The survey collection of this study was conducted through a Google questionnaire, and it was conducted for two months from January 14, 2022. The analysis results are as follows. Voluntary behavior, Uncompensatory behavior, Behavior for organizational or peer support has significant effect on job performance. Voluntary behavior, Behavior for organizational or peer support, Behavior that enable the organization to remain in the current state has significant effect on job satisfaction. Voluntary behavior, Uncompensatory behavior, Behavior for organizational or peer support Behavior that enable the organization to remain in the current state has significant effect job involvement. Behavior unrelated to official duties, Uncompensatory behavior has significant effect job stress. Behavior unrelated to official duties, Uncompensatory behavior, Behavior for organizational or peer support, Behavior that enable the organization to remain in the current state has significant effect burnout. Behavior unrelated to official duties, Behavior for organizational or peer support has significant effect turnover intention.
참고문헌 (43)
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