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조직시민행동과 직무활동 및 직무성과의 구성개념 타당도와 인과관계에 대한 연구: 서울특별시 본청 공무원을 중심으로

The Effect of Organizational Citizenship Behavior on an Individual’s In-role Behavior and Performance: Construct Measurement and Validity

조태준
한국행정연구원 (The Korea Institute of Public Administration)|2009.10|한국행정연구 (The Korean Journal of Public Administration)|제18권 제3호|pp. 249-273|DOI 10.22897/kipajn.2009.18.3.010

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참고문헌

키워드

직무성과조직시민행동Organizational citizenship behavior직무활동in-role behaviorin-role performance
주제분류행정학

초록

본 연구는 서울특별시 본청 8개 국에 근무하는 191명의 공무원을 대상으로 조직시민행동이 개인의 직무활동에 영향력을 행사하는지를 연구하였다. 또한 42명의 중간관리자에게 설문에 참여한 부하 직원의 직무중심 개인성과를 평가하게 함으로써 조직시민행동과 직무성과 간 관계를 분석하였다. 구성개념 간 인과관계를 분석하기에 앞서, 본 연구는 구조방정식모형의 측정모형에서 확인적 요인분석을 통해 각 구성개념의 타당도와 모형적합도를 조사하였다. 연구 결과, 각각의 구성개념에 대한 타당도와 모형적합도지수는 수정지수 등을 통해 모두 만족할 수준인 것으로 나타났다. 또한, 본 연구에서는 조직시민행동과 직무활동은 기존 연구에서 주장했던 것처럼 두 개의 독립적인 구성개념임을 경험적으로 확인하였다. 구조방정식모형의 구조모형에서는 조직시민행동의 하위구성개념인 개인지향 조직시민행동(OCBI)은 직무활동과 직무성과에 긍정적인 영향력을 행사한 것으로 나타났지만, 또 다른 하위구성개념인 조직지향 조직시민행동(OCBO)은 직무활동에만 유의미하게 영향력을 행사한 것으로 나타났다. 이와 같은 분석결과를 바탕으로, 본 연구는 정책적.실무적 함의, 연구의 한계성, 그리고 향후 연구방향 등을 제시하였다.

Abstract

191 public employees and 42 middle-line managers participated in this study. We examined whether organizational citizenship behavior, which consists of two dimensions, including OCBI and OCBO, improves an individual’s in-role behavior. Additionally, this study investigated the effect of OCBI and OCBO on an individual's in-role performance, which is evaluated by his or her manager. Using confirmatory factor analysis in measurement models, we examined each construct's validation and model fit indices. The results reported that the constructs, which were studied in this research, had the validation, although we employed modification processes for improving the validation and model fits. In a structural model, we found that OCBI improves an individual’s in-role behavior and performance, respectively. However, OCBO failed to lead to increases in an individual’s in-role performance. Based on these results, we discuss theoretical and practical implications, the limitation of this study, and the directions for future research.

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