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상사의 비인격적 감독이 중국 중소기업 구성원들의 지식은폐와 직무열의에 미치는 영향: 상사신뢰의 매개효과 검증

The Effect of Leader' Abusive Supervision on Employees' Knowledge Hiding and Job Engagement in Chinese SMEs: Testing the Mediating Effect of Trust in Leader

장준호|두찌아싱
한국디지털정책학회 (The Society of Digital Policy & Management)|2022.05|디지털융복합연구 (Journal of Digital Convergence)|제20권 제5호|pp. 107-117|DOI https://doi.org/10.14400/JDC.2022.20.5.107

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직무열의중국 중소기업Job Engagement상사신뢰비인격적 감독Abusive Supervision지식은폐Trust in LeaderChinese SMEsKnowledge Hiding

초록

COVID-19의 지속적인 영향에 따라 경영환경의 열악함과 경제 전반의 하락으로 조직성과에 막강한 부정적인 영향을 미치고 있다. 본 연구는 중국 중소기업에 종사하는 구성원을 대상으로 그들의 부정적인 변수로 지식은폐에 초점을 두었고 긍정적인 변수와 관련하여 직무열의에 초점을 두었다. 실증분석 결과를 다음과 같다. 첫째, 상사의 비인격적 감독은 구성원들의 상사신뢰에 부정적 영향을 미치는 것으로 나타났다. 둘째, 구성원들의 상사신뢰는 지식은폐에 부정적인 영향을 미치는 것으로 나타났다. 그리고 구성원들의 상사신뢰는 직무열의에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 구성원들의 상사신뢰는 상사의 비인격적 감독과 구성원들의 지식은폐 및 직무열의 사이에서 모두 매개 효과가 있는 것으로 나타났다. 이에 따라 본 연구는 어떻게 조직에서 상사들의 비인격적 감독과 구성원들의 지식은폐를 감소시키는 방법과 구성원들의 상사신뢰, 직무열의를 높이는 방법에 대한 시사점을 제시한다.

Abstract

Due to the continuous spread of COVID-19 and the overall decline of the global economy, the business environment of Chinese SMEs is poor, the level of abusive supervision among managers of Chinese SMEs has generally risen state. First of all, the management' abusive supervision has a negative impact on the members' trust in leader. Secondly, the members' trust in leader has a negative impact on the members' knowledge hiding. However, the members' trust in leader has a positive impact on job engagement. Accordingly, this study puts forward some revelations on how to reduce the management' abusive supervision in Chinese small and medium-sized enterprises and the members' knowledge hiding, as well as how to improve the members' knowledge hiding and job engagement.

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