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상사의 비인격적 감독과 부하의 조직시민행동 차원 간의 관계에서 상사신뢰의 매개효과

The Role Of Trust In Supervisor As Mediator Between Abusive Supervision And Organizational Citizenship Behaviors

이경근|조용현
한국인적자원관리학회 (Korean Academy Of Human Resource Management)|2010.09|인적자원관리연구 (Journal of Human Resource Management Research)|제17권 제3호|pp. 173-192

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참고문헌

키워드

상사신뢰비인격적 감독abusive supervisiontrust in supervisor상사대상 조직시민행동조직대상 조직시민행동organizationally directed citizenship behaviors (OCBO)individually directed citizenship behaviors(OCBI)
주제분류경영학

초록

상사의 비인격적 감독이 부하의 태도와 행동에 미치는 다양한 연구에도 불구하고 양자 간의 관계를 체계적으로 설명하기 위한 연구는 상대적으로 부족하였다. 이 연구에서는 상사에 의한 비인격적 감독이 부하들의 조직시민행동차원에 미치는 효과가 상사에 대한 신뢰에 의해 설명되어질 수 있는지를 이론연구에 기초한 가설설정과 경험자료를 통한 실증분석을 통해 연구하였다. 4개 조직에 속한 사무직 근로자들을 대상으로 이루어진 실증연구결과에 따르면 상사의 비인격적 감독은 부하의 상사에 대한 신뢰에 부(-)의 효과를 지니는 것으로 나타났다. 또한 상사에 대한 신뢰는 상사대상 조직시민행동과 조직대상 조직시민행동에 유의적인 정(+)의 효과를 지니고 있는 것으로 확인되었다. 아울러 상사에 대한 신뢰는 상사의 비인격적 감독과 그에 따른 조직시민행동 차원 간의 관계에서 완전매개역할을 하는 것으로 밝혀졌다. 연구결과에 대한 논의 및 결론에서 실증분석의 결과가 지니는 의미와 한계, 앞으로의 연구방향에 대해 구체적으로 제시하였다.

Abstract

In this study, the author studied the relationship between abusive supervision of supervisors and organizational citizenship behaviors of subordinates. And, the mediating role of trust in supervisor between abusive supervision and organizational citizenship behaviors was also tested. Based on related theory and literature review, 2 hypotheses were developed and tested. Questionnaires were distributed to 300 employees of 4 educational organizations. Among returned questionnaires, 210 samples were used for empirical study. According to results, abusive supervision of supervisors had significant negative effects on trust in supervisor, and trust in supervisor had positive effects on OCBI and OCBO. In particular, the results suggest that trust in supervisor fully mediate the relationship between abusive supervision and OCBI. The full mediating role of trust in supervisor between abusive supervision and OCBI was also supported. Implications and directions for future research are discussed in discussion and conclusion.

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