팀조직의 성과향상에 제약이론의 적용가능성
Is Management by Constraint applicable to the improvement of Team performance?
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초록
운영관리 면에서, 관리자의 관심은 시스템의 성과를 제한하는 제약요인에 집중되어야 한다. 제약이론을 적용할 때, 많은 경영자들이 생산능력 제약을 통한 생산성 향상 전략에 우선적으로 초점을 두는 잘못을 저지르는 경향이 있다. 그러나 생산능력 제약이 항상 우선적으로 고려되는 것은 아니며 여러 다른 제약요인을 고려할 필요가 있다. 본 연구는 팀 조직의 성과향상에 제약이론의 적용가능성에 대해 논의한다. 특히, 제약요인으로 정책적, 전략적 요인을 고려하여야 하는 경우의 성과향상 방안을 논의한다. 본 연구는 성과향상을 위해서는 제약요인에 대한 재정의가 필요하다는 점을 강조하고, 이러한 제약요인을 발견하고 관리하는 방안을 제시하고자 한다. 사례분석을 통해, 본 연구는 팀 조직의 성과 향상을 위한 3단계 문제해결 프레임워크를 제시하였다.
Abstract
In operations management, the attention of management should be focused on a constraint that limits the performance of a system. When applying the Theory of Constraints, the mistake many managers will make is to firstly focus on a productivity improvement strategy around a capacity constraint. However, it is not necessary to be considered capacity constraints preferentially, but necessary to be considered the various other constraints. This paper addresses the applicability of the theory of constraints (TOC) in improving the performance of a team organization. In particular, we discuss the performance improvement strategies policy constraints factors, discuss performance improvement measures in the case to be considered policy and strategic factors. This paper argues that it is needed to redefine the concept of constraint in order to improve the performance in a team organization. We then suggest a methodology to identify and manage ‘the constraint’ Through a hypothetical example, this paper demonstrates a three-step problem solving framework for improving the performance of a team organization.
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