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조직간 관계요인들, 조직간 정보교류 및 학습과 생산성과 간의 관련성 연구

The Relationships among Inter-organizational Contextual Factors, Information Flow and Learning, and Production Performance

최종민|박정수
한국산업경영학회 (Korean Association Of Industrial Business Administrarion)|2009.05|경영연구 (Journal of Business Research)|제24권 제2호|pp. 49-80|DOI 10.22903/jbr.2009.24.2.49

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참고문헌

키워드

CooperationTrust생산성과조직간 신뢰조직간 협력조직간 정보교류Production Performance조직간 관계요인조직간 학습Inter-organizational Contextual FactorsInter-organizational Information FlowInter-organizational Learning
주제분류경영학

초록

본 연구는 조직간 관계요인들(투자자산의 한정성, 장기지향성과 상호의존성)의 조직간 정보교류에 대한 영향과 정보교환 매체의 정보교류와 조직간 학습, 신뢰와 협력 간의 관계에 대한 조절영향을 검증하였으며, 조직간 학습, 신뢰와 협력이 생산성과 개선에 미치는 영향을 입증하였다. 조직간 교류 정보의 유형은 거래정보와 경영정보로 나누어졌다. 조직간 관계요인들 중 투자자산의 한정성이 거래정보와 경영정보의 교류에 양의 영향을 미친다는 것이 규명되었다. 장기지향성과 상호의존성은 경영정보의 교류에 영향을 미치는 것으로 나타나 관련 기업들 간의 긴밀하며 지속적인 관계 유지를 위해 경영정보의 빈번한 교류가 필요하다는 것을 알 수 있다. 조직간 정보망과 전통적인 정보교환 매체는 정보교류와 조직간 학습, 신뢰와 협력 간의 관계에 조절영향을 미치는 것으로 나타났다. 그러나 조직간 정보망과 전통적인 정보교환 매체의 정보유형에 따른 조절영향의 차이는 나타나지 않았다. 조직간 학습, 신뢰와 협력은 제조기업의 생산성과 개선에 유의한 양의 영향을 미친다는 것이 실증적으로 확인되었다. 그리고 조직간 학습은 조직간 신뢰와 협력을 통해 생산성과에 간접 영향을 미친다는 것도 입증되었다. 따라서 정보교류로 인해 학습이 유발되고 그로 인해 창출된 지식은 관련 기업들 간의 신뢰제고와 협력의식 고취를 통해 기업성과를 개선시키는 것으로 결론내릴 수 있다.

Abstract

This study empirically investigated the impact of inter-organizational contextual factors(asset specificity, interdependence and long-term orientation) on the flow of information between trading partners, and the moderating effects of communication media on the relationships between information exchange and the degree of inter-organizational learning, trust and cooperation. We also examined effects of the inter-organizational learning, trust and cooperation on the improvement of production performance. This study classified types of information exchanged into transaction information and management information. The empirical results showed that asset specificity positively affects on the exchange of two types of information. It was found that communication media have moderating effects on the relationships between information exchange between trading firms and the degree of inter- organizational learning, trust and cooperation. The positive effects of inter- organizational learning, trust and cooperation on the production performance of a firm were empirically confirmed. The indirect impact of inter-organizational learning on the production performance through the inter-organizational trust and cooperation was also empirically observed.

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